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For Companies At a Glance
- Tasks: Install, configure, and support systems while providing top-notch client support.
- Company: Join a dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, gym membership, training opportunities, and team events.
- Other info: Enjoy a supportive team environment with excellent career growth potential.
- Why this job: Make a real difference by helping clients with cutting-edge technology solutions.
- Qualifications: Experience with Windows OS, Microsoft 365, and strong communication skills required.
The predicted salary is between 20000 - 35000 £ per year.
JOB DESCRIPTION AND RESPONSIBILITIES:
- As directed by the Technical Directors
- Install, configure and support all company supported Operating Systems, Software and Hardware.
- Attend client sites to perform various aspects of computer services.
- Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support.
- Provide telephone, remote and on-site technical support.
- Treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
- Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
- Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
- Providing general administration of customers systems.
- Overseeing security of all customer’s systems.
- Diagnosing and resolving network faults.
- Provide limited training for customers on new equipment.
- Planning future improvements for customer’s sites and setups.
- Provide detailed and comprehensive job sheet recording in time management software.
- Comply with company procedures.
- Comply with company health & safety regulations.
- Produce/update detailed network documentation of any installations undertaken.
PROFILE:
- Experience:
- Experience of Windows Server 2016/19/22/25.
- Experience of all Windows Operating Systems through to Windows 11.
- Experience with Microsoft 365 Suite and Azure/AWS/Google.
- Experience with managing and troubleshooting backup solutions.
- Experience of Apple and Linux.
- Experience of WiFi networking.
- Experience of VOIP telephone systems, particularly 3CX.
- Hardware installation, configuration and support.
- WAN/LAN/VLAN installation and configuration.
- TCP/IP and other protocol configuration.
- Internet and security technologies.
- Systems and database management.
- Proven IT Support / Systems Administration skills.
- Qualification and skills:
- Excellent communication skills.
- Strong organisational skills with a methodical approach.
- Must be able to take initiative and solve problems on your own (when appropriate).
- Good all-round IT literacy.
- Good time management and the ability to complete work in a timely manner.
- Ideally you must have at least 5 GCSEs (C/4 and above) – Maths and English are a must.
- Personal attributes:
- Approachable and friendly.
- Tidy and presentable.
- Takes ownership and responsibility for self and others.
- Attention to detail.
- Ability to effectively prioritise customer requirements.
- Good communicator.
- Methodical approach required with a clear audit trail.
- Team player.
ADDITIONAL REQUIREMENTS:
- A valid UK driving licence, be willing to use your own vehicle and insured for Business use.
SALARY AND BENEFITS:
- Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm.
- £20,000 - £35,000 - basic salary depending on experience/qualifications, plus:
- Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
- Part of Technical commission scheme.
- Staff share scheme and dividends.
- Team events and regular trips.
- Training and Microsoft exams.
- Overtime, including weekend work and out of hours calls.
- Company laptop.
- Pension.
Locations
ICT Systems Engineer in Devon, Exeter employer: Paragon Personnel
Contact Detail:
Paragon Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Systems Engineer in Devon, Exeter
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that ICT Systems Engineer role.
✨Tip Number 2
Show off your skills! If you've got experience with Windows Server, Microsoft 365, or any other relevant tech, make sure to highlight that in conversations. Be ready to discuss specific projects or challenges you've tackled – it’ll show potential employers what you're made of.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! When reaching out to companies, mention how your skills align with their needs. We recommend applying through our website for a smoother process and to ensure your application gets the attention it deserves.
✨Tip Number 4
Be proactive! Follow up on your applications and express your enthusiasm for the role. A quick email or message can keep you on their radar and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace ICT Systems Engineer in Devon, Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Systems Engineer role. Highlight your experience with Windows Server, Microsoft 365, and any relevant hardware installations. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Remember, we love a friendly and approachable tone, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We value initiative and problem-solving, so share specific instances where you’ve gone above and beyond to help clients or improve systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Paragon Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server versions, Microsoft 365, and any other relevant technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your professionalism and patience when dealing with customers. Think of situations where you went above and beyond to help someone, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare for scenario-based questions where you might need to diagnose a network fault or suggest improvements for a client's setup. Practise articulating your thought process clearly.
✨Be Organised and Methodical
This role requires strong organisational skills, so show that you can manage your time effectively. Bring along examples of how you've documented your work or managed projects in the past. This will demonstrate your methodical approach and attention to detail.