At a Glance
- Tasks: Engage with customers and introducers to build relationships and enhance lending volumes.
- Company: Award-winning UK bank committed to growth and employee wellbeing.
- Benefits: Generous holiday allowance, flexible working, and employee discounts.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 27000 - 33000 £ per year.
About The Role
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Sales & Customer Executive looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing:
- Make regular, proactive contact with introducers to build trust, strengthen lender relationships and grow lending volumes of the required quality.
- Provide ad hoc quotations and explain relevant product and process requirements clearly.
- Use customer feedback to support enhancements to products, processes and the overall customer journey.
- Monitor and manage introducer and customer pipelines, prioritising activity and escalating barriers promptly.
- Maintain daily contact with Underwriting and Business Support to support agreed service standards and progress applications.
About You
What you’ll bring to the team:
Essential criteria:
- Excellent verbal and written communication skills, with the ability to adapt communication for customers, introducers and internal stakeholders.
- A strong customer-service mindset and commitment to fair, good customer outcomes.
- Ability to build relationships, influence, persuade and negotiate professionally.
- Target-focused, resilient and able to respond positively to rejection or changing priorities.
- Organised and disciplined, with effective time management and the ability to manage activity across two teams.
- Flexible and calm under pressure.
Desirable criteria:
- Able to use initiative, solve problems, analyse information and work collaboratively.
- Business awareness and knowledge of the vehicle finance industry.
- Basic underwriting awareness and the ability to understand and assess financial information.
- Awareness and understanding of the relevant regulatory framework and conduct-risk requirements.
- Computer literate, able to learn new systems quickly and maintain high-quality records.
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours: 37.5 hours per week. Hybrid working Monday-Friday 8:30 – 17:00 (1 hour lunch). Office days are Mon - Wed, Thurs and Friday from home.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
- Incentive: Quarterly Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Location: Solihull
Department: Internal Sales & Business Development
Advertising Salary: Dependant upon experience
Vacancy Type: Permanent
Full Time/Part Time: Full Time
Sales & Customer Executive in Solihull employer: Paragon Banking Group
As a Platinum Investors in People employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee wellbeing and growth. Located in Solihull, our award-winning bank offers flexible working arrangements, generous benefits including a robust pension plan and profit-related pay, and a commitment to continuous learning, ensuring that our Network Engineers thrive in their roles while contributing to a sustainable future for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Executive in Solihull
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Customer Executive at Paragon Banking Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Paragon Banking Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Customer Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Customer Executive in Solihull
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Paragon Banking Group:When writing your cover letter, make sure to tailor your message specifically for Paragon Banking Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Paragon Banking Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Paragon Banking Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Paragon Banking Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Paragon Banking Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
