At a Glance
- Tasks: Join our team to optimise and manage enterprise network environments for high performance and security.
- Company: Award-winning UK bank committed to growth and employee wellbeing.
- Benefits: Generous holiday allowance, hybrid working, and exclusive employee discounts.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Make a real impact in a friendly environment while advancing your IT skills.
- Qualifications: Experience in network technologies and a proactive problem-solving mindset.
The predicted salary is between 37800 - 46200 £ per year.
About The Role
Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced IT Infrastructure Engineer looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
The role is to provide resource to the Network team to support the Network environment. It is expected for the ideal candidate has some form of education or accreditation in network technologies and theories over the past 2 years. The Infrastructure Team are expected to respond in a timely manner to support tickets, queries or fault reports and to support projects. The infrastructure team are responsible for the Network Infrastructure and Network Security within the Bank, ensuring that all related systems operate reliably and as expected. This requires a broader-than-normal understanding of traffic flows between locations, as well as within and beyond the organisation’s boundaries.
The role also demands prior experience with enterprise networking and security platforms, wireless and access control solutions, centralised network management capabilities, cloud-based networking environments, and the use of automation to improve consistency, resilience, and operational efficiency. As well as this being part of the Infrastructure Team, individuals are required to understand the inner workings of an IT department, understand what function the different teams provide across IT, which will allow them to effectively triage tickets and queries.
What you’ll be doing:
- Monitor, manage, and optimise enterprise network environments to ensure high availability, performance, scalability, and security across LAN, WAN, Network Security, Cloud and Hybrid infrastructures.
- Design and deliver complex end-to-end network solutions, including routing, switching, network security, and cloud connectivity, working both independently and collaboratively to meet business and technical requirements.
- Effectively balance BAU operational support with continuous improvement initiatives and project delivery, ensuring stability while driving modernisation and efficiency across the network estate.
- Act as a key escalation point for complex network incidents and major outages, taking ownership through to resolution, driving structured troubleshooting, deep root cause analysis (RCA), and implementing preventative measures to minimise recurrence.
- Provide technical guidance, and mentorship to peers, promoting best practice, upskilling, and knowledge sharing to contribute to supporting a high-performing and resilient team.
About You
What you’ll bring to the team:
- Expert-level knowledge of network and infrastructure technologies, including enterprise routing and switching, network Security and hybrid cloud networking.
- A proactive, analytical problem-solving mindset, with the ability to diagnose and resolve complex network and infrastructure issues in fast-paced, high-availability environments.
- Act as the key escalation point for infrastructure incidents and problems, taking proactive ownership of issues as and when required, restoring service quickly, driving robust root-cause analysis, and ensuring clear communication to stakeholders to prevent recurrence.
- Drive successful delivery of continual improvement initiatives and projects through technical expertise, structured execution, and strong stakeholder management.
- Demonstrate expertise in designing, implementing, and supporting Cisco networking solutions.
- Advanced firewall expertise, delivering senior-level network engineering design, implementation, and support.
- Hands-on experience in cloud networking, delivering scalable and secure solutions.
- Commitment to continuous learning, staying current with evolving networking technologies (e.g. SD-WAN, Zero Trust, cloud networking) and applying innovation to improve performance, security, and scalability.
- Advocate of an “automation-first” approach, with proven experience leveraging tools such as scripting (PowerShell/Python), infrastructure as code, and network automation frameworks to streamline operations, improve consistency, and reduce manual overhead.
- Strong communication and stakeholder management skills, capable of translating technical concepts for non-technical audiences and confidently engaging with senior leadership, vendors, and cross-functional teams.
- Flexibility to support the business as and when required outside normal business hours.
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page. Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working Hours: 37.5hrs per week, Monday to Friday from 8.30 to 5.00 with one hour for lunch. Hybrid working in the office and from home.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be Yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Location: Solihull
Department: Infrastructure & Cloud Services
Advertising Salary: Not Specified
Vacancy Type: Permanent
Full Time/Part Time: Full Time
IT Infrastructure Engineer in Solihull employer: Paragon Banking Group
At Paragon, we pride ourselves on being a Platinum Investors in People employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and growth. As an IT Infrastructure Engineer in Solihull, you'll benefit from generous holiday allowances, flexible hybrid working arrangements, and a commitment to continuous learning, all while contributing to a team dedicated to delivering exceptional network solutions. Join us to be part of a culture that values diversity, encourages innovation, and rewards your contributions with competitive benefits and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer in Solihull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Paragon Banking Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Paragon Banking Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Paragon Banking Group!
✨Direct Apply to Paragon Banking Group
Let's not forget to apply directly through the Paragon Banking Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Engineer in Solihull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Paragon Banking Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Paragon Banking Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Paragon Banking Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
