Savings Solutions Support Lead in Solihull

About The Role

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Savings Solutions Support Lead looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.

What You’ll Be Doing

• Oversee the day-to-day operations, stability, performance, and security of Savings’ applications, leading proactive improvements to support and monitoring processes.
• Act as the key escalation point for incidents and problems, restoring service quickly, driving thorough root-cause analysis, and ensuring stakeholders are kept informed to prevent repeat issues.
• Work closely with the Delivery Manager, Product Owner, Technical Leads, and third-party providers to align resources, releases, and service goals as part of a “one team” approach.
• Mature support processes and documentation, ensure effective monitoring and alerting, and use service metrics and trends to drive targeted improvements.
• Balance customer impact, risk, and value in decision-making, working with the Risk team to meet frameworks and prioritising the backlog for resilient, efficient delivery.

About You

What you’ll bring to the team:

• Technical and leadership expertise in supporting and managing IT applications, especially within financial services and mobile environments, ensuring robust and secure operations (low code platform experience preferred).
• A proactive, improvement-focused mindset—constantly seeking ways to enhance support processes, monitoring, and communications for better service outcomes.
• Strong collaboration and communication skills, building effective partnerships across IT, business teams, and third-party providers to drive operational excellence.
• Critical thinking and structured technical problem-solving, using data and trends to identify root causes, resolve issues, and deliver sustainable improvements.
• A commitment to team development and Paragon’s values, supporting colleagues to contribute effectively, fostering a culture of learning, and maintaining high standards of customer care and compliance.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Working hours: Ideally West Midlands based with office working based on current need with a minimum of 1 day a week. Remote candidates will be considered though.

Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
• Profit Related Pay: We share some of our annual profit with our eligible employees.
• Pension Plan: We contribute up to 10% of your annual salary towards your pension.
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
• Volunteering Day: Contribute to causes you care about with one volunteering day per year.
• Life Assurance and Personal Accident Cover.

Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.