Property Management Officer in Solihull

Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Property Management Officer looking for an opportunity to grow in a friendly environment, we’re looking for you!

About The Role

We’re a flexible, inclusive, and committed organization passionate about wellbeing and driven to help you reach your potential. We’re looking for someone with excellent organisational and communication skills to join our Redbrick Property Management team. If you have previous experience in property management, this role could be perfect for you; otherwise, we’ll provide the necessary training.

Purpose of the Role

To effectively manage properties on behalf of the appointed LPA receiver of rent to minimise losses. This involves working within the current regulatory framework and communicating with tenants, managing agents and authorised third parties.

Duties and Responsibilities

• Ensure the correct property strategy is recommended through detailed analysis of valuations, rental values, costs and relevant mortgage account data
• Manage your own caseload, ensuring service level agreements, KPIs and the receiver’s objectives are achieved
• Proactively manage caseload costs through monitoring and controlling property/tenant related expenditure
• Monitor tenant arrears and running lettings activity
• Assist in developing and delivering processes, procedures and training
• Ensure necessary quality controls exist within the team and service standards are adhered to
• Handle and monitor maintenance issues with appointed third‑party contractors

About You

• Capable of organising, prioritising and completing tasks within set timeframes
• Excellent written and verbal communication skills
• Good understanding of communicating with customers experiencing personal or financial difficulties
• Ability to make rational judgements from available information and analysis
• Ability to constructively challenge business policies, processes and procedures
• Computer literate with good knowledge of Microsoft Office applications

Qualifications and Experience

Good customer service and excellent communication skills are essential. Previous experience in the Receivership of Rent process is preferred but not essential.

Working Hours

37.5 hours per week – Monday to Friday 08:30 am to 5:00 pm, working every Wednesday in the office. We promote flexibility and hybrid working options.

Benefits

• Generous holiday allowance starting from 25 days and climbing to 30, plus day off for your birthday, Christmas Eve, and New Year’s Eve, with option to buy or sell up to a week’s leave
• Share Save Scheme – opportunity to buy shares at a discounted rate annually
• Profit‑related pay – share in the annual profit with eligible employees
• Pension plan – employer contributes up to 10% of salary
• Family‑friendly policies – enhanced parental pay and paid time off for fertility treatment
• Employee discounts – exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering day – one day per year to contribute to causes you care about
• Life assurance and personal accident cover

Inclusion

As a Disability Confident Employer, we ensure vacancies are accessible for everyone. If you have a disability, long‑term health condition or are neurodiverse and need recruitment adjustments, please get in touch with our recruitment team. Applicants must have the right to work in the UK; we do not offer visa sponsorship.