At a Glance
- Tasks: Support applications, resolve customer queries, and create helpful documentation.
- Company: Award-winning UK bank committed to employee development.
- Benefits: Generous holiday allowance, share save scheme, and employee discounts.
- Other info: Flexible hybrid role with a focus on diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer communications.
- Qualifications: Experience in application support, programming, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
A Platinum Investors in People employer and an award‑winning UK bank is looking for a Customer Communications Systems Analyst to join our Application Support team. The role reports to the Application Support Lead and involves working closely with staff across the group.
What You’ll Be Doing
- Reporting directly to the Application Support Lead and working closely with other members of the Application Support team.
- Interacting with colleagues across the group.
- Investigating and remediating issues that arise in supported applications.
- Creating and maintaining documentation to aid understanding and day‑to‑day issue resolution for supported applications.
- Working tickets from customers, ensuring requests are understood and customers receive the right outcome.
- Acting as a routine contact point for customers to handle or resolve requests and queries.
- Supporting coworkers on organisational contacts, processes and business relations.
What You’ll Bring to the Team
- Application support skills.
- Requirements definition and management experience.
- Programming/software development skills.
- Data management experience.
- Customer service experience.
- Strong interpersonal abilities, with excellent written and oral communication.
- Effective critical thinking skills, with an emphasis on logical reasoning.
- Excellent time management and organisational skills.
- The ability to work under pressure, take initiative and prioritise workload.
- A flexible approach, able to deliver results within tight deadlines when needed.
Benefits
- Generous holiday allowance starting at 25 days, increasing to 30 days plus a day off for birthday, Christmas Eve, and New Year’s Eve.
- Additional leave can be bought or sold.
- Share save scheme – opportunity to buy shares at a discounted rate.
- Profit‑related pay – share of annual profit with eligible employees.
- Pension plan – up to 10% contribution from employer.
- Family‑friendly policies – enhanced parental pay and paid time off for fertility treatment.
- Employee discounts on entertainment, travel, shopping and motoring.
- Volunteering day – one day per year to support causes you care about.
- Life assurance and personal accident cover.
Working Hours
37.5 hours per week, Monday to Friday, hybrid role.
Inclusion
As a Disability Confident Employer, we ensure our vacancies are accessible. If you have a disability, long‑term health condition or are neurodiverse and need adjustments to our recruitment process, please contact our recruitment team.
Equality and Diversity
We welcome diversity and are an equal opportunities employer. We value diversity and encourage passionate individuals to apply.
Legal Statements
Applicants must have the right to work in the UK. We do not offer visa sponsorship.
Customer Communications Systems Analyst in Solihull employer: Paragon Banking Group PLC
As a Platinum Investors in People employer, this award-winning UK bank offers a supportive and inclusive work environment for the Customer Communications Systems Analyst role. With generous benefits including a starting holiday allowance of 25 days, opportunities for professional growth, and a strong commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. The hybrid working model further enhances work-life balance, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Systems Analyst in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at the bank through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved issues in the past, especially in tech or customer service roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Communications Systems Analyst in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Communications Systems Analyst role. Highlight your application support skills and any relevant experience that matches what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with colleagues and customers, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities:We want to see how you tackle issues! Include examples in your application that showcase your critical thinking and logical reasoning skills, especially in relation to application support.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Paragon Banking Group PLC
✨Know Your Stuff
Make sure you understand the role of a Customer Communications Systems Analyst inside out. Brush up on application support skills, programming basics, and data management. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with colleagues and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or managing requests.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully investigated and resolved issues in applications. Be ready to walk through your thought process during the interview, as this will highlight your critical thinking and logical reasoning skills.
✨Time Management is Key
Prepare to discuss how you prioritise tasks and manage your time, especially under pressure. Share examples of how you've met tight deadlines in previous roles, as this will resonate well with the demands of the job.
