Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate technical services and manage fleet operations in a dynamic environment.
- Company: Award-winning UK bank focused on growth and employee wellbeing.
- Benefits: Generous holiday allowance, employee discounts, and a share save scheme.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Join a supportive team and grow your career in a friendly workplace.
- Qualifications: Strong organisational skills and experience with IT tools like Outlook and Excel.
The predicted salary is between 30000 - 40000 £ per year.
Let’s grow together. A Platinum Investors in People employer and an award-winning UK bank focused on growth. Our customers include savers and businesses across the UK, and working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Technical Service Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together…
Responsibilities
- KPI & Reporting: Daily chasing of CTS WIP with external suppliers, with system updates on time to completion. Weekly completion of the WIP report and WIP comparison report for the CTS. Completion of CTS VOR reporting. Weekly production of exception report showing missed services, with distribution to relevant technical maintenance controller. Managing assigned KPI’s and taking action as required.
- Participate as a member of the Fleet desk team. Answer fleet desk calls and direct or act on the call accordingly. Assist with resolution of invoice queries allocated via the query process to the fleet area. Assist satellite workshops & mobile engineers with Fleetwave issues/queries. Support the technical service administrator when required.
- Management & support of the CTS fleet: Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for CTS service events. Liaise with CTS customers and third-party repairers to book vehicles in for services, including resolution of method of delivering/collecting the vehicles. Accurate and timely entry of CTS jobs on Fleetwave. Ensure vehicles remain compliant at all times; chase and update WIP of the CTS service events and update Fleetwave with supplier information and customer updates. Chase and check compliance paperwork from suppliers, uploading the paperwork to Fleetwave in a timely manner. Escalation of issues arising from service paperwork to necessary suppliers. Creation of defect jobs, triggered by customers, with date/time stamp recorded against the defect. Processing of CTS tyre requests, adding the detail jobs to Fleetwave, reviewing reports and obtaining recharges. Monitor and act on CTS daily movements and cancel service events as required.
- CTS Supplier Management: Monitor and action CTS daily movements, source a maintenance provider, and liaise proactively with the supplier to pre-empt the next service required. Establish a network of maintenance providers, detailing, setting up and negotiating supplier accounts and rates.
Skills and Qualifications
- Good work organisation
- Excellent telephone manner
- IT literate with experience using Outlook, Excel and Word
- Ability to work unsupervised and on own initiative
- Able to prioritise own workload
- High level of accuracy and attention to detail
- Ability to work under pressure and respond quickly to changing business needs
Qualifications and Experience
Ideally you will have previous experience of working in a commercial vehicle facility.
Working Hours
40 hours per week – Monday to Friday, office-based. 8:30am – 5:30pm.
Even if you don’t meet all the criteria, we encourage you to apply. We value diversity and we’re excited to hear from passionate individuals like you. If you’re ready to contribute to the team, please apply. Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long-term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us and Benefits
What can we offer you?
- Generous Holiday Allowance: 25 days, plus a day off for your birthday, Christmas Eve, and New Year’s Eve.
- Buy or sell up to a week’s leave.
- Share Save Scheme: Opportunity to buy shares at a discounted rate.
- Profit Related Pay: A share of annual profit for eligible employees.
- Pension Plan: Company contributes up to 10% of annual salary.
- Family Friendly policies: Enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: One volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be yourself, Be heard, Be well, Be better
As an equal opportunities employer, we welcome diversity and inclusion. Our Equality, Diversity and Inclusion Network meets regularly to share challenges and ideas to build a more equal, diverse, and inclusive business. We listen to your point of view through our People Forum and regular employee surveys. We provide wellbeing resources including an Employee Assistance Programme, access to a Wellbeing team, and a Vitality at Work programme with discounted gym membership and other wellbeing services. As a Platinum Investors in People employer, we encourage development with a personalised plan together with your manager.
Technical Service Coordinator in Northampton employer: Paragon Banking Group PLC
Contact Detail:
Paragon Banking Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Coordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your responses to common interview questions. We all know the classics, so get comfortable with them to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Technical Service Coordinator in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Technical Service Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your organisational skills and attention to detail. We want to see how you can manage multiple tasks and keep everything running smoothly, just like in the role!
Be Personable: Remember, we’re a friendly bunch! Use a conversational tone in your application to reflect your excellent telephone manner and ability to work well with others. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Paragon Banking Group PLC
✨Know Your Stuff
Make sure you understand the key responsibilities of a Technical Service Coordinator. Brush up on your knowledge of KPI reporting, Fleetwave, and compliance paperwork. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Organisation Skills
Since this role requires excellent work organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained accuracy under pressure.
✨Practice Your Communication Skills
With a focus on customer interaction and teamwork, practice articulating your thoughts clearly. You might be asked to handle a mock call or scenario during the interview, so being able to demonstrate a friendly and professional telephone manner is key.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.