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- Tasks: Lead a dynamic technical service team and manage fleet operations efficiently.
- Company: Join an award-winning UK bank committed to growth and inclusivity.
- Benefits: Enjoy generous holidays, employee discounts, and a supportive work environment.
- Why this job: Make a real impact while developing your career in a friendly atmosphere.
- Qualifications: Experience in managing technical staff and strong communication skills required.
- Other info: Flexible working hours and a commitment to employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Fleet Desk Manager looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together…
Main purpose of job
The Technical Service Manager is responsible for the management of all members of the technical service team who are based in Northampton, ensuring alongside the team all vehicles are maintained in line with legislation and contractual commitments and are compliant. Optimising vehicle availability, minimising maintenance spend and ensuring the fleet system is kept as up to date as possible, for both the SFS and CTS fleets.
Key responsibilities / accountabilities
- Responsible for management of all members of the technical service team. This will include but is not limited to:
- Day to day team management
- Reviewing the targets set and monitoring and managing the team to these targets
- Ongoing employee reviews
- Identification of development requirements for each employee
- Coaching to enhance the skills within the technical service team
- KPI team reporting
- Responsible for management and scheduling of the mobile engineers.
- Day to day team management, including logistical management for business cover
- Reviewing the targets set and monitoring and managing the team to these targets
- Ongoing employee reviews
- Identification of development requirements for each employee
- Fully responsible for overseeing the maintenance in line with manufacturers recommendations, legislation and contractual obligations. This will include but is not limited to:
- Management of vehicle repairs and servicing to ensure that they are carried out cost effectively, both internally and subcontracted
- Identifying rechargeable damage and liaising with the liable party to obtain approval
- Ensuring warranty periods are maximised and policy claims applied
- Negotiating with third party repair agents to ensure fair charges
- Sourcing the most competitive and cost-efficient parts and suppliers, whilst maximising the vehicle availability to the customer
- Ensure paperwork from third party suppliers and inhouse workshops are completed and returned on a timely basis aligned to contractual obligations
- Negotiate, monitor, measure and recommend third party suppliers to support the maintenance requirements ensuring the contractual requirements for the customer are delivered.
- Responsible for monitoring and management of allocated key suppliers to their contractual terms, including measurement against SLAs.
- Support and leadership in the dealing with supplier invoice dispute and resolution, to prevent delay in service.
- Liaising with customers to build and keep relationships, ensuring the technical service team deliver to the contractual customer requirements.
- To ensure the fleet management system is used in accordance with company and legal requirements, which further enable accurate reporting and financial cost control.
- Any other reasonable requests as required.
About you
Essential Skills
- Have a proven experience in management of technical staff
- High level of knowledge and use of computers
- Strong communication skills
- Presentable, proactive person with the ability to conduct themselves in a professional manner focused on seeking to resolve any problems.
- An ability to work independently and as part of a team.
- Ability to influence change at all levels
- Excellent organization skills, with high levels of attention to detail with ability to multitask and prioritise deadlines.
- A full clean driving license.
Desirable Skills
- Have a recognised vehicle engineering qualification i.e. City & Guilds
- Hold a Certificate of Professional competence (CPC) National
- Hold a management qualification
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours
Monday to Friday - 40 hours per week, 8:30am - 5:30pm
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
- Generous Holiday Allowance: 25 days per year, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave days
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
- Profit Related Pay: We share some of our annual profit with our eligible employees
- Pension Plan: We contribute up to 10% of your annual salary towards your pension
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
- Volunteering Day: Contribute to causes you care about with one volunteering day per year
- Life Assurance and Personal Accident Cover
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Fleet Desk Manager in Northampton employer: Paragon Banking Group PLC
Contact Detail:
Paragon Banking Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Desk Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Fleet Desk Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their values, recent news, and what makes them tick. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience as a Fleet Desk Manager clearly.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Fleet Desk Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Desk Manager role. Highlight your management experience and technical skills that align with the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you a perfect fit. Let us know what excites you about working with us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've optimised processes or led teams in the past. We love seeing how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Paragon Banking Group PLC
✨Know Your Fleet Inside Out
Make sure you brush up on your knowledge of fleet management and vehicle maintenance. Understand the key responsibilities of a Fleet Desk Manager, such as optimising vehicle availability and managing maintenance costs. This will show that you're not just familiar with the role but also genuinely interested in it.
✨Showcase Your Leadership Skills
Since this role involves managing a technical service team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team, resolved conflicts, or improved team performance. This will demonstrate your capability to manage and motivate others.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like negotiating with suppliers or dealing with customer complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain strong relationships with both customers and suppliers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's approach to employee development or how they measure success in the fleet management team. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.