Customer Support Officer - Savings
Customer Support Officer - Savings

Customer Support Officer - Savings

Hampton in Arden Full-Time 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Support customers with savings accounts and handle queries across various channels.
  • Company: Join Paragon Bank, an award-winning UK bank focused on growth and customer service.
  • Benefits: Enjoy generous holidays, flexible working, and a range of employee perks.
  • Why this job: Be part of a supportive culture that values diversity and personal development.
  • Qualifications: Excellent communication skills and the ability to work well in a team are essential.
  • Other info: We welcome applications from all backgrounds and support accessibility during recruitment.

The predicted salary is between 28800 - 43200 £ per year.

About The Role

Paragon Bank, a Platinum Investors in People employer and award-winning UK bank, is seeking an experienced Customer Support Officer to join our team. We focus on growth and customer service, supporting savers and businesses across the UK. We are committed to your wellbeing and professional growth. Join us to grow together!

What you'll be doing

  • Manage and support customers with their savings accounts, including product support and transaction queries for both front-end and back-end functionalities.
  • Provide excellent customer service by building rapport, listening, and communicating effectively to understand customer needs.
  • Handle customer queries across various interaction channels.
  • Identify vulnerable customers, financial crime risks, and process bottlenecks, referring customers to specialized areas when necessary.
  • Adapt to policy and procedural changes, using initiative to overcome barriers and find the best solutions for customers.

About You

What you'll bring to the team

  • Excellent communication skills, empathy, and the ability to challenge processes appropriately.
  • Ability to use initiative and work effectively within a team.
  • Flexibility in communication style to suit different customers and colleagues.
  • Calmness under pressure and adaptability.
  • Ability to interpret and resolve customer queries using available tools and within guidelines.

We encourage applications even if you don't meet all criteria. We value diversity and welcome passionate individuals. Further details are available in the downloadable Purpose and Performance Profile (PPP).

Working hours

Current hours: Monday to Friday 8am-6pm, Saturday 9am-1pm. Shift patterns will be communicated and may change, requiring flexibility for hours between 08:00 - 22:00, Monday to Sunday.

Inclusion

As a Disability Confident Employer, we support accessibility and adjustments during the recruitment process. Contact our recruitment team if needed.

What we offer

  • Generous holiday allowance (starting from 25 days, increasing to 30, plus days off for your birthday, Christmas Eve, and New Year's Eve).
  • Option to buy or sell leave.
  • Share Save Scheme at a discounted rate.
  • Profit sharing and pension contributions up to 10%.
  • Family-friendly policies, employee discounts, volunteering days, life assurance, and accident cover.

Work-life balance and culture

We promote flexible, hybrid working. We are committed to diversity, inclusion, and providing a supportive environment where everyone can be their authentic selves. We listen to your feedback through our People Forum and surveys. We support your wellbeing with resources and programs to help you thrive. We encourage your development with personalized plans and learning opportunities.

Customer Support Officer - Savings employer: Paragon Banking Group PLC

Paragon Bank is an exceptional employer, recognised as a Platinum Investors in People organisation, dedicated to fostering a supportive and inclusive work culture. With generous benefits such as a starting holiday allowance of 25 days, flexible working arrangements, and a strong focus on employee development, we empower our team members to thrive both personally and professionally. Join us in the UK to be part of a dynamic environment where your contributions are valued and your growth is prioritised.
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Contact Detail:

Paragon Banking Group PLC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Support Officer - Savings

✨Tip Number 1

Familiarise yourself with Paragon Bank's values and customer service approach. Understanding their commitment to customer wellbeing and professional growth will help you align your responses during interviews.

✨Tip Number 2

Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling various customer queries effectively, showcasing your ability to build rapport and adapt your communication style.

✨Tip Number 3

Research common challenges faced in customer support roles, especially in banking. Being able to discuss how you would handle specific situations, such as identifying vulnerable customers or financial crime risks, will demonstrate your proactive approach.

✨Tip Number 4

Showcase your flexibility and adaptability by preparing examples from your past experiences where you've successfully navigated changes in policy or procedure. This will highlight your ability to thrive in a dynamic environment.

We think you need these skills to ace Customer Support Officer - Savings

Excellent Communication Skills
Empathy
Customer Service Orientation
Problem-Solving Skills
Ability to Work Under Pressure
Adaptability
Teamwork
Initiative
Flexibility in Communication Style
Understanding of Financial Products
Attention to Detail
Ability to Identify Vulnerable Customers
Knowledge of Compliance and Risk Management
Time Management

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Use specific examples from your past experiences to demonstrate how you have successfully handled customer queries and built rapport.

Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or support, particularly in banking or financial services. Mention your ability to adapt to policy changes and resolve issues effectively.

Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Paragon Banking Group PLC

✨Showcase Your Communication Skills

As a Customer Support Officer, excellent communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you effectively resolved customer queries or built rapport with clients.

✨Emphasise Empathy and Adaptability

Highlight your ability to empathise with customers, especially when dealing with vulnerable individuals. Share instances where you adapted your communication style to suit different customers, showcasing your flexibility and understanding.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and how you handle pressure. Prepare by thinking of specific scenarios where you identified issues and implemented solutions, particularly in a customer service context.

✨Research Paragon Bank's Values

Familiarise yourself with Paragon Bank's commitment to customer service and employee wellbeing. Be ready to discuss how your values align with theirs and how you can contribute to their mission of supporting savers and businesses across the UK.

Customer Support Officer - Savings
Paragon Banking Group PLC
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