Customer Support Officer - MF Collections

Customer Support Officer – MF Collections

Join to apply for the Customer Support Officer – MF Collections role at Paragon Banking Group PLC

Customer Support Officer – MF Collections

2 days ago Be among the first 25 applicants

Join to apply for the Customer Support Officer – MF Collections role at Paragon Banking Group PLC

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an Customer Support Officer looking for an opportunity to grow in a friendly environment, we’re looking for you!

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an Customer Support Officer looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Brief Description

We are very excited to announce we are currently recruiting to expand our innovative and energetic team. You will be a part of a dynamic team on a mission to revolutionise customer experiences. You must be a self-motivated individual and pride yourself on building excellent relationships with existing and potential customers.

Career progression continues to be a strength as our highly profitable business continues to grow and invest across all business areas whilst taking their ambitious business plans on to the next level.

Purpose of the role

You will be responsible for recovering any monies due on customer accounts within the current regulatory framework. Communicating with customers and authorised third parties relating to collections and recoveries activities on Motor Finance accounts. This will involve identifying and helping customers who may be experiencing financial difficulty.

Duties And Responsibilities

• Deal empathetically with customers whilst questioning and probing to understand their circumstances
• Examine accounts in arrears, verify the elements, obtain instructions regarding their recovery and determine appropriate action
• Communicate with customers in arrears to agree sustainable payment arrangements in line with affordability
• Monitor judgment cases to ensure payments are made as ordered
• Agree and subsequently monitor forbearance arrangements with customers
• Interpret customer’s instructions and action in accordance with departmental processes and procedures
• Adhering to agreed company regulation and legislation eg FCA, DPA, CONC, MCOB etc.
• Understanding forbearance options available to customers and working with them to understand their long-term intentions of repaying their loan balance
• Manage, organise and update information on relevant computer systems

Skills

About You

• Excellent communication skills
• Ability to use own initiative and work within a team
• Demonstrate problem solving and analysis skills with attention to detail and accuracy
• Willing to learn new systems quickly using existing IT skills
• Ability to adapt to change and remain calm under pressure

Qualifications And Experience

Grade C or above, GCSE (or equivalent) in English and Mathematics. Previous collections experience also required. Previous motor finance experience would be desirable.

Working hours

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We encourage our team to find a work pattern that suits their needs, asking you to work from the office once per week and encouraging you to work from home when it suits you the most.

Our opening hours are;

Monday 08:30-19:00

Tuesday 08:30-17:00

Wednesday 08:30-19:00

Thursday 08:30-17:00

Friday 08:30-17:00

Saturday 09:00-13:00

We ask that you work until 19:00 at least once per week and that you covered 2 Saturday shifts in an 8 week period. If you think that you can work with us to find a working pattern that suits your needs whilst helping us to manage our customers during those hours then don’t be afraid to talk about your preferences at your interview.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manage r.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Paragon Banking Group PLC by 2x

Get notified about new Customer Support Officer jobs in Solihull, England, United Kingdom.

Customer Service Representative Agent Work From Home – Part-Time Focus Group Panelist

Birmingham, England, United Kingdom 1 week ago

Customer Service Representative Agent Work From Home – Part-Time Focus Group Panelist

Coventry, England, United Kingdom 1 week ago

Distribution Customer Service Representative

Birmingham, England, United Kingdom 4 days ago

Customer Service Apprenticeship – Birmingham

Birmingham, England, United Kingdom 3 days ago

Redditch, England, United Kingdom 2 months ago

Coventry, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 1 week ago

Redditch, England, United Kingdom 4 weeks ago

Birmingham, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 3 weeks ago

Onboard Route Support- 21 hours per week contract-Wolverhampton

Birmingham, England, United Kingdom 1 week ago

Rugby, England, United Kingdom 2 weeks ago

Solihull, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 6 days ago

Customer Service Representative/ Trainee Account Manager (M/F/D)

Coventry, England, United Kingdom 5 months ago

West Midlands, England, United Kingdom 5 days ago

Solihull, England, United Kingdom 1 month ago

Customer Support Advisor – Service Excellence (Bedworth)

Bedworth, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 5 hours ago

West Midlands, England, United Kingdom 5 days ago

Customer Service & Asset Specialist UK and Ireland

Dudley, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 4 weeks ago

Birmingham, England, United Kingdom 3 days ago

Lutterworth, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr