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For Companies At a Glance
- Tasks: Help customers with their enquiries and ensure their accounts are managed accurately.
- Company: Join a leading UK bank that values diversity and inclusion.
- Benefits: Enjoy generous holidays, employee discounts, and a solid pension scheme.
- Other info: Hybrid working model with great career progression opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong written communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
About The Role
Customer Servicing Officer at a UK bank. Respond to customer enquiries, process information, maintain accurate records, and ensure compliance with FCA rules and CLS policies.
Purpose of the Role
To respond to customers and process information in written enquiries regarding their accounts, ensuring service standards and regulatory compliance while delivering fair outcomes.
Duties and Responsibilities
- Examine accounts and determine appropriate action, including identifying vulnerable customers.
- Communicate with customers via written communication, providing accurate and timely information.
- Maintain accurate records of customer interactions.
- Communicate with internal and external departments as necessary.
- Adhere to FCA rules, guidelines, and principles.
- Follow company regulations, legislation, HRD, and CLS policies.
- Perform tasks within agreed CLS service levels.
- Manage, organise and update relevant information on CACS/Aries.
- Represent the organisation professionally.
Skills and Qualifications
- Excellent written communication skills with a customer service focus.
- Self‑motivation, initiative and the ability to work effectively as part of a team.
- Ability to recognise vulnerability or other underlying reasons.
- Adapt communication style to suit the customer.
- Problem analysis and problem‑solving ability with attention to detail.
- IT aptitude and willingness to learn appropriate systems.
- Adaptability and the ability to remain calm under pressure.
- Passionate ‘can‑do’ attitude.
- Right to work in the UK; no visa sponsorship.
Working Hours
37.5 hours per week, Monday‑Friday 08:30‑17:00 (1‑hour lunch). Hybrid role with minimum 1 day in Solihull office.
Benefits
- Generous holiday allowance (25‑30 days plus birthday, Christmas Eve, and New Year’s Eve).
- Share Save Scheme (discounted share purchase).
- Profit‑related pay.
- Company pension contribution up to 10% of salary.
- Family‑friendly policies (enhanced parental pay, paid time off for fertility treatment).
- Employee discounts on entertainment, travel, shopping, and motoring.
- Volunteer day per year.
- Life assurance and personal accident cover.
Equal Opportunity
We are a Disability Confidence Employer and an equal opportunities employer. We welcome diversity and care about inclusion. If you have a disability or long‑term health condition, please let us know.
Customer Servicing Officer employer: Paragon Banking Group PLC
Contact Detail:
Paragon Banking Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Servicing Officer
✨Tip Number 1
Get to know the company! Research the bank's values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of written communication, try drafting responses to common customer queries. This will help you feel more confident when it comes to showcasing your writing abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Servicing Officer
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about written communication, make sure your application showcases your excellent writing skills. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Tailor Your Application: We want to see how you fit into the Customer Servicing Officer role, so tailor your application to highlight relevant experience. Mention specific examples of how you've handled customer enquiries or maintained records in the past.
Be Professional Yet Approachable: While we want you to be professional, it’s also important to come across as friendly and approachable. Use a warm tone in your writing to reflect your customer service focus and ability to adapt your communication style.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Paragon Banking Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Servicing Officer. Familiarise yourself with FCA rules and CLS policies, as well as common customer queries. This will help you answer questions confidently and show that you're serious about the position.
✨Show Off Your Communication Skills
Since excellent written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past. This will demonstrate your ability to adapt your communication style to suit different customers.
✨Demonstrate Problem-Solving Ability
Be ready to discuss situations where you've had to analyse problems and come up with solutions. Think of specific examples where you recognised vulnerability or underlying issues with customers, and explain how you addressed them. This shows that you can think on your feet and care about delivering fair outcomes.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it's important to remain calm and composed. Practice some relaxation techniques beforehand, and remember that the interviewers are looking for a passionate ‘can-do’ attitude. If you can keep your cool, it’ll reflect well on your ability to handle customer interactions in a busy environment.