At a Glance
- Tasks: Provide top-notch customer service and manage enquiries in a friendly, fast-paced environment.
- Company: Join an award-winning UK bank focused on growth and sustainability.
- Benefits: Enjoy generous holidays, employee discounts, and a flexible hybrid working model.
- Other info: Diversity and inclusion are at our core; we welcome everyone to apply!
- Why this job: Be part of a supportive team that values your wellbeing and personal growth.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 28800 - 43200 € per year.
About The Role
Let’s grow together! We’re an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re experienced in Customer Services and looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.
What you’ll be doing:
- Provide accurate and timely information in response to customer enquiries
- Interpret customers' instructions and action in accordance with company procedures and processes
- Manage, organise and update relevant information on computer systems
- Perform these tasks within the service level agreements of the division
- Represent the organisation in a highly professional manner at all times
About You
What you’ll bring to the team:
- A passion for excellent customer services
- Excellent written and verbal communication skills
- Ability to understand the core of a customer’s issue
- Basic understanding of mortgages
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours: Monday to Friday 37.5 hours per week - hybrid role 2/3 days per week in the office.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
- Profit Related Pay: We share some of our annual profit with our eligible employees
- Pension Plan: We contribute up to 10% of your annual salary towards your pension
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
- Volunteering Day: Contribute to causes you care about with one volunteering day per year
- Life Assurance and Personal Accident Cover
We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business.
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Customer Services Officer Fixed Term Contract employer: Paragon Banking Group PLC
At Paragon, we pride ourselves on being an award-winning UK bank that fosters a supportive and inclusive work environment. With generous benefits such as a flexible hybrid working model, extensive holiday allowance, and a commitment to employee wellbeing and development, we empower our Customer Services Officers to thrive both personally and professionally. Join us in Solihull, where your contributions will be valued, and you can grow alongside a passionate team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer Fixed Term Contract
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they focus on growth and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since excellent verbal and written communication is key for this role, try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Paragon.
We think you need these skills to ace Customer Services Officer Fixed Term Contract
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing excellent customer service in your application. We want to see how you connect with customers and resolve their issues, so share any relevant experiences that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Services Officer role. Mention your understanding of mortgages and how it relates to helping customers achieve their ambitions.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture there!
How to prepare for a job interview at Paragon Banking Group PLC
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience. Think about specific examples where you provided excellent service or resolved a difficult issue. This will show that you understand the core of a customer’s issue, which is crucial for this role.
✨Familiarise Yourself with the Company
Do some research on the bank and its values. Understand their commitment to growth and customer satisfaction. Being able to align your answers with their mission will demonstrate your genuine interest in the position and the company.
✨Prepare for Common Interview Questions
Anticipate questions related to handling customer complaints, managing information, and working within service level agreements. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since excellent written and verbal communication skills are key for this role, be prepared to demonstrate these during the interview. You might be asked to explain a complex topic simply or to summarise your experience clearly, so practice articulating your thoughts beforehand.
