At a Glance
- Tasks: Support brokers and customers with Buy to Let mortgage enquiries in a friendly telephony team.
- Company: Award-winning UK bank committed to growth and employee wellbeing.
- Benefits: Generous holiday allowance, hybrid working, employee discounts, and professional development opportunities.
- Other info: Flexible working environment with a focus on inclusion and employee wellbeing.
- Why this job: Join a supportive team and help customers achieve their property ambitions while growing your career.
- Qualifications: No specific sales/mortgage knowledge needed; just bring your tenacity and positive attitude.
The predicted salary is between 36000 - 60000 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future.
If you’re interested in our New Enquires position within the Buy To Let sector, or have experience within the Ltd Company/Houses Of Multiple Occupation/Portfolio Landlord markets and are looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing:
- Specialising in Buy to Let mortgages you will be part of a telephony team supporting brokers and customers with their buy to let mortgage enquiries.
- Focused on building strong relationships, expanding our distribution reach by engaging with both existing and new brokers.
- Proactively learning to improve your knowledge of complex buy-to-let propositions and the solutions we offer.
- Working closely with internal Business Development Managers to enhance broker engagement and business growth.
- Maintaining the highest levels of service standards ensuring all interactions with brokers are handled professionally and effectively.
- Communicate clearly and confidently via phone and email to address queries and provide solutions.
- Prioritising and managing your workload efficiently to meet daily targets and deadlines.
About You:
- A team player that can build good relationships with external and internal stakeholders.
- Confident call handler showing emotional intelligence with the ability to deal with all types of sales enquiries and complaints.
- The ability to take ownership of enquiries whilst providing a high service level.
- A positive, can-do attitude, demonstrating a willingness to support colleagues and intermediaries alike.
- By upholding Paragon values, you will be helping to create a positive and productive working environment.
- Sales/Mortgage knowledge not necessary but instead tenacity and resilience attitude.
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Working hours: 37.5 hours per week, Monday - Friday 08:30 - 17:00 (1 hour lunch), hybrid working with 2 days in the office per week.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Customer Liaison Officer - Mortgages, Property Management and Surveying employer: Paragon Banking Group PLC
As a Platinum Investors in People employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee wellbeing and growth. Located in Solihull, our award-winning bank offers generous benefits such as a flexible hybrid working model, extensive holiday allowances, and opportunities for personal development, making it an ideal place for those looking to thrive in their careers while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Mortgages, Property Management and Surveying
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We think you need these skills to ace Customer Liaison Officer - Mortgages, Property Management and Surveying
Some tips for your application 🫡
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How to prepare for a job interview at Paragon Banking Group PLC
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Paragon Banking Group PLC.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Paragon Banking Group PLC employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
