At a Glance
- Tasks: Support applications and resolve customer queries while collaborating with a dynamic team.
- Company: Award-winning UK bank committed to employee development and inclusivity.
- Benefits: Generous holiday allowance, share save scheme, and employee discounts.
- Other info: Flexible hybrid role with opportunities for career growth and community involvement.
- Why this job: Join a supportive environment where your skills can shine and make a difference.
- Qualifications: Experience in application support, programming, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
A Platinum Investors in People employer and an award‑winning UK bank is looking for a Customer Communications Systems Analyst to join our Application Support team. The role reports to the Application Support Lead and involves working closely with staff across the group.
What You’ll Be Doing
- Reporting directly to the Application Support Lead and working closely with other members of the Application Support team.
- Interacting with colleagues across the group.
- Investigating and remediating issues that arise in supported applications.
- Creating and maintaining documentation to aid understanding and day‑to‑day issue resolution for supported applications.
- Working tickets from customers, ensuring requests are understood and customers receive the right outcome.
- Acting as a routine contact point for customers to handle or resolve requests and queries.
- Supporting coworkers on organisational contacts, processes and business relations.
What You’ll Bring to the Team
- Application support skills.
- Requirements definition and management experience.
- Programming/software development skills.
- Data management experience.
- Customer service experience.
- Strong interpersonal abilities, with excellent written and oral communication.
- Effective critical thinking skills, with an emphasis on logical reasoning.
- Excellent time management and organisational skills.
- The ability to work under pressure, take initiative and prioritise workload.
- A flexible approach, able to deliver results within tight deadlines when needed.
Benefits
- Generous holiday allowance starting at 25 days, increasing to 30 days plus a day off for birthday, Christmas Eve, and New Year’s Eve.
- Additional leave can be bought or sold.
- Share save scheme – opportunity to buy shares at a discounted rate.
- Profit‑related pay – share of annual profit with eligible employees.
- Pension plan – up to 10% contribution from employer.
- Family‑friendly policies – enhanced parental pay and paid time off for fertility treatment.
- Employee discounts on entertainment, travel, shopping and motoring.
- Volunteering day – one day per year to support causes you care about.
- Life assurance and personal accident cover.
Working Hours
37.5 hours per week, Monday to Friday, hybrid role.
Inclusion
As a Disability Confident Employer, we ensure our vacancies are accessible. If you have a disability, long‑term health condition or are neurodiverse and need adjustments to our recruitment process, please contact our recruitment team.
Equality and Diversity
We welcome diversity and are an equal opportunities employer. We value diversity and encourage passionate individuals to apply.
Legal Statements
Applicants must have the right to work in the UK. We do not offer visa sponsorship.
Customer Communications Systems Analyst employer: Paragon Banking Group PLC
As a Platinum Investors in People employer, this award-winning UK bank offers a supportive and inclusive work environment for the Customer Communications Systems Analyst role. With generous benefits including a starting holiday allowance of 25 days, opportunities for professional growth, and a strong commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. The hybrid working model allows for flexibility, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the bank or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've successfully resolved issues in the past, especially in tech or customer service settings. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Communications Systems Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Communications Systems Analyst. We want to see how you can bring value to our Application Support team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with colleagues and customers, be sure to showcase your excellent written communication skills in your application. We love clear and concise communication, so let that shine through!
Highlight Relevant Experience:Don’t forget to mention any experience you have in application support, programming, or customer service. We’re looking for candidates who can hit the ground running, so make it easy for us to see your relevant background.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Paragon Banking Group PLC
✨Know Your Stuff
Make sure you understand the role of a Customer Communications Systems Analyst inside out. Brush up on application support skills, programming basics, and customer service principles. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves interacting with colleagues and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or managing requests. This will highlight your interpersonal abilities.
✨Prepare for Problem-Solving Questions
Expect questions that assess your critical thinking and problem-solving skills. Think of scenarios where you've had to investigate and resolve issues in applications. Be ready to walk through your thought process and the steps you took to reach a solution.
✨Time Management is Key
The job requires excellent time management and organisational skills. Be prepared to discuss how you prioritise tasks and manage your workload, especially under pressure. Sharing specific examples will demonstrate your ability to deliver results within tight deadlines.
