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- Tasks: Lead a busy workshop, manage vehicle maintenance, and ensure top-notch service.
- Company: Award-winning UK bank focused on growth and employee wellbeing.
- Benefits: Generous holiday allowance, profit sharing, and employee discounts.
- Other info: Inclusive workplace with opportunities for personal development and wellbeing support.
- Why this job: Join a supportive team and grow your career in a dynamic environment.
- Qualifications: Experience in heavy vehicle workshops and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Workshop Technician looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
Brief description
We’re seeking someone with strong technical ability and leadership skills to join our Specialist Fleet Services (SFS) team as a Workshop Controller.
Purpose of the role
This is a key role within the workshop and will be a productive participant within the workshop, the post holder will be the Senior Technician within the workshop with responsibility for the day-to-day control of a busy municipal workshop facility in addition to carrying out routine maintenance and running repairs to a varied fleet of vehicles / equipment.
Duties and responsibilities
- The day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorisation, close control of systems and the provision of technical advice and assistance, controlling of parts.
- Diagnose and perform maintenance repairs on a varied fleet of vehicles/assets.
- To ensure that all paperwork is completed within a reasonable time of a job being completed to a high standard.
- To ensure that all job cards have the correct information on them before being issued to the shop floor.
- To ensure that all vehicles are scheduled and MOT bookings are in place at least three months in advance.
- To ensure that the service schedule is up to date at all times, and to recommend changes to vehicles on the schedule when required.
- To ensure that vehicle maintenance history is checked when raising job cards to ensure warranty and repeat jobs are highlighted to the workshop charge hand/fitters.
- To ensure that customer/colleagues are treated in a polite and courteous manner at all times.
- To ensure paperwork flow from and to multiple departments is both timely and accurate.
- To ensure any work not completed at the time of the vehicles visit is rebooked into the workshop and any relevant parts are ordered and customers are contacted with new time and date for the work to be carried out.
- To control all holiday, to both control and participate in stand by and weekend working rotas to ensure adequate cover is available at all times.
- To notify the Contract Manager of any urgent issues or other matters which cannot be resolved by the Workshop Controller.
- To undertake any other relevant duties, assignments and cover at other SFS workshops when required.
- To ensure at all times where possible that customer service and service provision is kept to the highest level.
About You Skills
- Relevant Experience in Heavy Vehicle Workshops and maintenance environments.
- Ability to maintain a varied fleet of both light and heavy vehicles.
- Municipal knowledge and experience.
- Experience in Motivating and Organising Staff.
- Ability to Complete Accurate and Clear Paperwork to Deadlines.
- Experience in Dealing with Parts Suppliers and Controlling Stock Levels.
- Computer Competent, Operate and manage a Vehicle Management System.
- Excellent Customer/Staff Communication Skills and Telephone Manner.
- Strong Person Management Skills.
- Hold an HGV License (Category C).
Qualifications and relevant experience
We are looking for someone who has either had an apprenticeship in the automotive industry or a HNC in Automotive Engineering and Science or equivalent. Having a CPC qualification in Road Haulage would also be an advantage along with a knowledge of Fleetwave management system. Please note, applicants must have the right to work in the UK. We do not offer sponsorship.
Working hours
45 hours per week, Monday to Friday, 8 hours per day variable dependent on business needs (one hour for lunch).
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us What can we offer you?
- Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Workshop Controller employer: Paragon Bank
Contact Detail:
Paragon Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you’ve managed teams and handled busy workshop environments. Show us you can lead with confidence and expertise!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. We want to see how you treat customers and colleagues alike, so share examples of how you've gone above and beyond to ensure satisfaction in your previous roles.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s quick and easy, and we love seeing applications come directly from motivated candidates like you. Let’s grow together!
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in heavy vehicle workshops and maintenance environments. We want to see how your background aligns with the role of Workshop Controller, so don’t hold back on those details!
Be Clear and Concise: When filling out your application, keep your paperwork clear and to the point. We appreciate accurate and straightforward information, especially when it comes to job cards and service schedules.
Tailor Your Application: Take a moment to tailor your application to our values and the specifics of the job description. Mention how you can contribute to our friendly and inclusive environment, and how you’re excited about growing together with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Paragon Bank
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy vehicles and maintenance. Be ready to discuss specific examples from your experience that showcase your skills in diagnosing and repairing vehicles, as well as managing workshop operations.
✨Show Leadership Skills
As a Workshop Controller, you'll need to motivate and organise staff effectively. Prepare to share instances where you've successfully led a team or improved workflow in a busy environment. Highlight your ability to communicate clearly and manage people.
✨Be Organised with Paperwork
Since accurate paperwork is crucial in this role, be prepared to talk about how you ensure all documentation is completed correctly and on time. You might want to bring examples of job cards or service schedules you've managed in the past.
✨Customer Service Matters
This role involves interacting with customers and colleagues, so be ready to demonstrate your excellent communication skills. Share experiences where you've provided outstanding customer service or resolved conflicts, showing that you can maintain a polite and courteous manner at all times.