At a Glance
- Tasks: Deliver engaging training sessions and provide feedback to enhance staff skills in Collections & Compliance.
- Company: Join Paragon Bank, a leader in financial services with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement and development.
- Why this job: Make a difference by empowering colleagues and ensuring compliance in a dynamic environment.
- Qualifications: Experience in training and knowledge of FCA rules and GDPR is essential.
The predicted salary is between 35000 - 40000 £ per year.
Paragon Bank is seeking an experienced Development Officer to support the OL&D team by delivering high-quality training for new and existing staff across Collections & Servicing. You will facilitate sessions, provide feedback through role-plays, and observe trainee calls to model best-practice call handling.
The role focuses on developing colleague capability, ensuring compliance with FCA rules, GDPR, and internal policies, while maintaining accurate training records and close collaboration.
We think you need these skills to ace Training Specialist – Collections & Compliance
Training Delivery
Facilitation Skills
Feedback Provision
Role-Playing
Call Handling Best Practices
Compliance Knowledge (FCA, GDPR)
Record Keeping
