Risk Manager in Newcastle upon Tyne

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK, and working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced operator in Financial Services, looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Contribute to Savings adherence to Conduct and Operational Risk Frameworks, tracking performance against agreed measures, making interventions and escalations to ensure standards are met and opportunities for improvement are evaluated through various channels linked to delivering improved Customer Outcomes.
• You will program manage a number of projects in parallel, with prioritisation being applied in conjunction with in-house and external stakeholders.
• You’ll use qualitative insights and quantitative data to uncover customer pain-points and articulate the business case for continuous improvements to be made.
• Process improvement initiatives to deliver good customer outcomes or reduce risk will be constant.
• Ensuring audit and risk management requirements are fulfilled alongside coordinating the tracking and resolution of audit actions and control improvement activities.
• Support the Service Delivery Director in delivering key strategic targets and regulatory requirements throughout the year.
• Represent Savings as necessary with internal and external stakeholders.
• Point of contact for outsource providers covering operations provision to Savings.
• Horizon scanning – understanding forthcoming changes across the Savings, and their impact on Paragon offerings and strategies.
• Managing Governance, both internally and externally, to maintain Savings cadence, formalise actions and decisions, and satisfy audit requirements.
• Senior level engagement/communication with relevant Paragon support functions, second and third lines.
• Understand Service Delivery impact on commercial performance to support holistic pricing proposals which support good customer outcomes.

About You

What you’ll bring to the team

• Extensive experience in oversight of a high demand cross function team.
• You will have solid expertise in supplier management and contract governance, alongside a track record of driving performance management through KPI development and reporting.
• The role requires you to have the ability to manage complex stakeholder environments and effectively facilitate internal and external governance forums, and to take an analytical and data-driven approach supported by strong reporting and presentation skills.
• Strong customer focus with the ability to build relationships at all levels using written and verbal skills.
• You’ll have experience of developing value added outcomes for both customer and business.
• A strong understanding of compliance and regulatory issues impacting savings operations management.
• You will have a strategic mindset and an ability to communicate at all levels on both a written and verbal basis.
• You’ll demonstrate strong leadership, collaboration, influencing, decision making, innovation and planning skills.
• The ability to interpret management information and customer feedback to inform decision making.
• High level awareness of IT Infrastructure, IT Security and Operational Resilience, as well as Financial Crime Risks and their mitigants.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours

Newcastle based, with hybrid working. Core hours are Monday to Friday, 8.30am - 5.00pm - 2 days in the office.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
• Profit Related Pay: We share some of our annual profit with our eligible employees.
• Pension Plan: We contribute up to 10% of your annual salary towards your pension.
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
• Volunteering Day: Contribute to causes you care about with one volunteering day per year.
• Life Assurance and Personal Accident Cover.

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.