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- Tasks: Support customers with their savings accounts and resolve queries effectively.
- Company: Join an award-winning UK bank committed to growth and customer satisfaction.
- Benefits: Enjoy flexible working, generous holiday allowance, and exclusive employee discounts.
- Why this job: Be part of a friendly team that values your wellbeing and personal growth.
- Qualifications: Excellent communication skills and the ability to empathise are essential.
- Other info: We welcome diverse applicants and offer a hybrid working model.
The predicted salary is between 28800 - 43200 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Customer Support Officer looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together.
What you’ll be doing:
- Manage and provide support for customers for their savings account. This will include product support and transaction queries/monitoring for both front end and back-end functionality.
- Provide an excellent customer experience through building rapport, listening, and communicating effectively with customers to truly understand their needs.
- Deal with customer queries through different interaction touchpoints.
- Identifying potentially vulnerable customers, financial crime and bottlenecks in processes, referring customers to specialised areas where needed.
- Embrace changes to policy and procedures, using own initiative to challenge barriers and provide the most appropriate outcome for the customer.
About You - What you’ll bring to the team:
- Demonstrate excellent communication skills, ability to empathise, and challenge processes and work approaches appropriately.
- Ability to use own initiative and work as an effective team member.
- Ability to recognise when to adapt communication style to suit the customer or colleague.
- Adaptability and the ability to remain calm under pressure.
- Ability to interpret/resolve and satisfy customer queries by using own initiative and tools supplied whilst working within mandate.
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Working hours:
Current operating hours – Monday to Friday 8am to 6pm, Saturday 9am to 1pm. Shift patterns will be agreed based on the current operating hours and will be worked on a rota basis which will be communicated by your line manager. Applicants will be required to be flexible to work any future proposed shift changes based on the following hours; Monday – Sunday 37.5 hours per week between 08:00 - 22:00 (One hour Lunch).
Inclusion:
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be flexible:
We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself:
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard:
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well:
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better:
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Customer Support Officer - Savings employer: Paragon Bank
Contact Detail:
Paragon Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - Savings
✨Tip Number 1
Familiarise yourself with the bank's values and customer service philosophy. Understanding their commitment to inclusivity and wellbeing will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to empathise and adapt your communication style, as these skills are crucial for a Customer Support Officer role.
✨Tip Number 3
Research common challenges faced by customers in savings accounts. Being knowledgeable about potential issues will allow you to demonstrate your proactive approach and problem-solving skills during discussions with the hiring team.
✨Tip Number 4
Showcase your adaptability by discussing any experiences where you've had to embrace change or challenge processes. This will resonate well with the bank's focus on continuous improvement and customer satisfaction.
We think you need these skills to ace Customer Support Officer - Savings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in managing savings accounts. Use specific examples that demonstrate your communication skills and ability to empathise with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with their commitment to inclusivity and customer service excellence. Be sure to address how you can contribute to their goals.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as adaptability, problem-solving, and effective communication. Provide examples of situations where you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer support roles.
How to prepare for a job interview at Paragon Bank
✨Showcase Your Communication Skills
As a Customer Support Officer, excellent communication is key. Be prepared to demonstrate your ability to listen actively and respond empathetically to customer needs during the interview. Use examples from your past experiences to illustrate how you've effectively communicated with customers.
✨Demonstrate Adaptability
The role requires adaptability, especially when dealing with various customer queries. Share instances where you successfully adapted your communication style or approach to meet the needs of different customers or situations. This will show your potential employer that you can handle diverse scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare by thinking of specific examples where you identified issues, such as vulnerable customers or process bottlenecks, and how you resolved them. This will highlight your initiative and critical thinking.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their commitment to diversity and inclusion, as well as their focus on employee wellbeing. During the interview, express how your personal values align with theirs, which will demonstrate your genuine interest in being part of their team.
