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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage inquiries in a friendly, professional manner.
- Company: Join an award-winning UK bank focused on growth and sustainability.
- Benefits: Generous holiday allowance, employee discounts, and a flexible hybrid working model.
- Why this job: Grow your career in a supportive environment while making a real difference for customers.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Let’s grow together! We’re an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re experienced in Customer Services and looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.
What you’ll be doing:
- Provide accurate and timely information in response to customer enquiries
- Interpret customers' instructions and action in accordance with company procedures and processes
- Manage, organise and update relevant information on computer systems
- Perform these tasks within the service level agreements of the division
- Represent the organisation in a highly professional manner at all times
About You
What you’ll bring to the team:
- A passion for excellent Customer Services
- Excellent written and verbal communication skills
- Ability to understand the core of a customer’s issue
- Basic understanding of mortgages
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page. Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours: Monday to Friday 37.5 hours per week - hybrid role 2/3 days per week in the office.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long-term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
- Profit Related Pay: We share some of our annual profit with our eligible employees
- Pension Plan: We contribute up to 10% of your annual salary towards your pension
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
- Volunteering Day: Contribute to causes you care about with one volunteering day per year
- Life Assurance and Personal Accident Cover
Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Customer Services Officer Fixed Term Contract employer: Paragon Bank
Contact Detail:
Paragon Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer Fixed Term Contract
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re all about growth and inclusivity. This will help you tailor your approach during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about providing excellent customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your capability to handle similar situations in the new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Let’s grow together!
We think you need these skills to ace Customer Services Officer Fixed Term Contract
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing excellent customer service in your application. We want to see how you connect with customers and resolve their issues, so share any relevant experiences that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Services Officer role. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role right there!
How to prepare for a job interview at Paragon Bank
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle inquiries and resolve issues. Think of specific examples from your past experiences that showcase your ability to provide excellent service.
✨Understand the Company Culture
Research the bank's values and mission. Be prepared to explain how your personal values align with theirs, especially around inclusivity and flexibility. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple tasks. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This demonstrates your interest in the role and the company.