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For Companies At a Glance
- Tasks: Assist customers with inquiries and manage information efficiently.
- Company: Join an award-winning UK bank focused on growth and sustainability.
- Benefits: Enjoy flexible working, generous holiday allowance, and exclusive employee discounts.
- Why this job: Be part of a friendly team that values diversity and personal development.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Hybrid working available; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We’re an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re experienced in Customer Services and looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing
- Provide accurate and timely information in response to customer enquiries
- Interpret customers instructions and action in accordance with company procedures and processes
- Manage, organise and update relevant information on computer systems
- Perform these tasks within the service level agreements of the division
- Represent the organisation in a highly professional manner at all times
About You
What you’ll bring to the team
- A passion for excellent Customer Services
- Excellent written and verbal communication skills
- Ability to understand the core of a customer’s issue
- Basic understanding of mortgages
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours
Monday to Friday – hybrid role 2/3 days per week in the office.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
- Profit Related Pay: We share some of our annual profit with our eligible employees
- Pension Plan: We contribute up to 10% of your annual salary towards your pension
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
- Volunteering Day: Contribute to causes you care about with one volunteering day per year
- Life Assurance and Personal Accident Cover
Be flexible
We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
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Customer Services Officer employer: Paragon Bank
Contact Detail:
Paragon Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the bank's values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Prepare examples of how you've successfully handled customer inquiries in the past. Highlighting your problem-solving skills and ability to empathise with customers will show that you're a great fit for the role.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. Being able to discuss these situations confidently will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the bank on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to communicate effectively, solve problems, and adapt to customer needs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with theirs, particularly around inclusivity and personal development, and provide examples of how you've contributed positively in previous roles.
Showcase Relevant Skills: In your application, emphasise skills such as attention to detail, the ability to work under pressure, and your problem-solving capabilities. Relate these skills back to the job description to show you understand what they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Paragon Bank
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Emphasise Empathy and Adaptability
The ability to empathise with customers is crucial in this role. Share examples from your past experiences where you successfully adapted to meet a customer's needs or resolved a challenging situation.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled problems effectively. Highlight your attention to detail and accuracy, as these are essential traits for managing customer inquiries and information.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their commitment to diversity and inclusion, and be ready to discuss how you align with these principles in your work.
