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- Tasks: Support customer communications systems and resolve application issues in a collaborative team.
- Company: Award-winning UK bank focused on growth and employee wellbeing.
- Benefits: Generous holiday allowance, flexible working, and employee discounts.
- Other info: Inclusive workplace with a focus on diversity and personal development.
- Why this job: Join a friendly environment where you can grow and make a real impact.
- Qualifications: Experience in application support, programming, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re a Customer Communications Systems Analyst looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing:
- Reporting directly to the Application Support Lead, you will work closely with other members of the Application Support team.
- The role itself will require interaction with colleagues across the group.
- Investigate and remediate issues arising in supported applications.
- Create and maintain documentation to support the understanding and day-to-day issue resolution for supported applications.
- Work tickets from customers ensuring the request is understood and customers receive the right outcome.
- Be a routine contact point for customers to handle/resolve requests and/or queries.
- Support coworkers on organisational contacts, processes and business relations.
About You - What you’ll bring to the team:
- Application support skills
- Requirements definition and management experience
- Programming/software development skills
- Data Management experience
- Customer Service experience
- Strong interpersonal abilities, with excellent proficiency in written and oral communication
- Effective critical thinking skills, with an emphasis on logical reasoning
- Excellent time management and organisational skills
- The ability to work under pressure, take initiative, and prioritise workload
- A flexible approach is required, with the ability to deliver results within tight deadlines when necessary
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page. Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours: 37.5 hours Monday - Friday - hybrid role.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long-term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us:
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Customer Communications Systems Analyst employer: Paragon Bank
Contact Detail:
Paragon Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the application process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your skills align with their mission of helping customers achieve their ambitions.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and problem-solving. We want to show that you can handle requests and queries like a champ!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Communications Systems Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you fit into the role of Customer Communications Systems Analyst, so don’t hold back on showcasing your application support skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your written communication prowess. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can investigate and resolve issues efficiently. In your application, share examples of how you've tackled challenges in the past, especially in a customer service context. This will show us you’ve got the critical thinking skills we value!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you started on your journey with us at Paragon!
How to prepare for a job interview at Paragon Bank
✨Know Your Stuff
Make sure you understand the role of a Customer Communications Systems Analyst inside out. Brush up on your application support skills, programming knowledge, and data management experience. Be ready to discuss how you've used these skills in past roles.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and colleagues, practice articulating your thoughts clearly. Prepare examples that highlight your strong interpersonal abilities and how you've effectively resolved customer queries in the past.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would investigate and remediate issues in supported applications. Show them your critical thinking skills and logical reasoning by walking through your thought process.
✨Emphasise Flexibility and Time Management
This role requires working under pressure and managing multiple tasks. Share examples of how you've successfully prioritised your workload in previous jobs. Highlight your ability to adapt to changing situations and deliver results within tight deadlines.