At a Glance
- Tasks: Manage workshop admin tasks and ensure smooth vehicle fleet operations.
- Company: Award-winning UK bank focused on growth and employee wellbeing.
- Benefits: Generous holiday allowance, profit sharing, and employee discounts.
- Other info: Inclusive workplace with opportunities for personal development.
- Why this job: Join a friendly team and grow your career in a supportive environment.
- Qualifications: Strong MS Suite skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Workshop Administrator looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
MAIN PURPOSE OF JOB
Working as part of a team, this post holder undertakes all administrative duties required to ensure the smooth running of the service provided by the vehicle workshop which maintains the vehicle fleets, ensuring all vehicles remain compliant at all times.
What you’ll be doing
- To provide customer & service support for various service contracts.
- Accurate and timely entry of jobs on Fleetwave to aligned workshop activities.
- To control the bookings and jobs for the CTS fleet of vehicles, ensuring daily, weekly and annual checks and tests are carried out in line with Group policy and legislative requirements.
- This includes ensuring that MOT, LOLER, TACHO, RFL and Safety Inspections are completed and documented correctly, and loaded to Fleetwave.
- Management of the MOT bookings to ensure MOT slots are available for the CTS business, facilitating the types of MOR or cancelling where required.
- To obtain prices and order parts required for vehicle repairs and complete all associated administration, in accordance with company procedures (approval limits, etc), ensuring received and workshop informed.
- Any parts needed to be returned, facilitate and chase credit for item(s).
- Actively validate parts requests for warranty and support with the warranty claim through to completion.
- To inform internal/external customers in a timely manner of vehicle damage recharges and liaise with the Customer for approval to commence the repair maintaining the appropriate records (where appropriate).
- Managing Allocated KPIs and Fleet Team Reporting.
- To enter and keep updated jobs into the fleet management system, so data is held on a real time basis.
- Managing assigned KPI’s and action accordingly.
- Participate as a member of the Workshop Service team.
- To provide the highest possible standard of customer satisfaction by establishing effective professional working relationships with customers, suppliers and colleagues to gain a detailed understanding of their operational requirements.
- Where required support with technician clocking in and work allocation.
- Ensure company vans allocated to the site have completed vehicle check sheets aligned to the company policies, alongside ensuring a vehicle check sheet is completed for any journey completed in a company van and management of any associated fuel card.
- To manage site reception and visitors, aligning to company and site H&S requirements.
- To be the first point of contact for all telephone calls, re‑directing enquiries as appropriate.
- Assist with resolution of invoice queries allocated to you via the query process.
- Ad hoc projects & any other duties as required.
About You
What you’ll bring to the team
- Extremely proficient in MS Suite.
- Confident and Effective communication skills.
- Organised and detail conscious.
- Experience of operating within a similar environment, or, as a minimum.
- Customer service skills and the ability to work alone whilst being a team player.
- Good interpersonal skills.
- Proven track record of problem solving.
- Full driving license.
- Experience working in a vehicle workshop environment.
- Previous experience of using a Fleet management system.
- Experience of operating in a busy office environment with the requirement to manage changing expectations and respond positively.
Working hours
42.5 hours per week, Monday to Friday - onsite role. Please note, applicants must have the right to work in the UK. We do not offer via sponsorship.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us
What can we offer you?
- Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Workshop Administrator - CTS in Berkeley employer: Paragon Bank
As a Platinum Investors in People employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee wellbeing and growth. Located in the heart of the UK, our bank offers generous benefits including a competitive holiday allowance, profit-related pay, and opportunities for professional development, making it an ideal place for Workshop Administrators to thrive and contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Administrator - CTS in Berkeley
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re all about growth and inclusivity. This will help you tailor your approach during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to workshop administration. Think about how your skills align with their needs, especially around customer service and fleet management. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a company that values its employees and their growth.
We think you need these skills to ace Workshop Administrator - CTS in Berkeley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative skills, customer service experience, and any relevant work in a vehicle workshop environment. We want to see how you fit into our friendly team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Workshop Administrator role and how your background aligns with our values. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since effective communication is key for this role, make sure your application is clear and well-structured. Use professional language but let your personality shine through. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Paragon Bank
✨Know Your Stuff
Make sure you’re familiar with the job description and the specific duties of a Workshop Administrator. Brush up on your knowledge of fleet management systems and vehicle compliance regulations, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of examples where you’ve successfully resolved issues or built strong relationships with clients, as this will demonstrate your ability to provide top-notch support.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks and keep track of important details. You might want to share a specific example of how you’ve handled a busy workload in the past, especially in an office or workshop environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you too!
