IT Infrastructure Engineer in Solihull

Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced IT Infrastructure Engineer looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.

The role is to provide resource to the Network team to support the Network environment. It is expected for the ideal candidate to have some form of education or accreditation in network technologies and theories over the past 2 years. The Infrastructure Team is expected to respond in a timely manner to support tickets, queries or fault reports and to support projects. The infrastructure team is responsible for the Network Infrastructure and Network Security within the Bank, ensuring that all related systems operate reliably and as expected. This requires a broader-than-normal understanding of traffic flows between locations, as well as within and beyond the organisation’s boundaries. The role also demands prior experience with enterprise networking and security platforms, wireless and access control solutions, centralised network management capabilities, cloud-based networking environments, and the use of automation to improve consistency, resilience, and operational efficiency.

As part of the Infrastructure Team, individuals are required to understand the inner workings of an IT department, understand what function the different teams provide across IT, which will allow them to effectively triage tickets and queries.

What you’ll be doing:

• Monitor, manage, and optimise enterprise network environments to ensure high availability, performance, scalability, and security across LAN, WAN, Network Security, Cloud and Hybrid infrastructures.
• Design and deliver complex end-to-end network solutions, including routing, switching, network security, and cloud connectivity, working both independently and collaboratively to meet business and technical requirements.
• Effectively balance BAU operational support with continuous improvement initiatives and project delivery, ensuring stability while driving modernisation and efficiency across the network estate.
• Act as a key escalation point for complex network incidents and major outages, taking ownership through to resolution, driving structured troubleshooting, deep root cause analysis (RCA), and implementing preventative measures to minimise recurrence.
• Provide technical guidance and mentorship to peers, promoting best practice, upskilling, and knowledge sharing to contribute to supporting a high-performing and resilient team.

About You:

What you’ll bring to the team:

• Expert-level knowledge of network and infrastructure technologies, including enterprise routing and switching, network security and hybrid cloud networking.
• A proactive, analytical problem-solving mindset, with the ability to diagnose and resolve complex network and infrastructure issues in fast-paced, high-availability environments.
• Act as the key escalation point for infrastructure incidents and problems, taking proactive ownership of issues as and when required, restoring service quickly, driving robust root-cause analysis, and ensuring clear communication to stakeholders to prevent recurrence.
• Drive successful delivery of continual improvement initiatives and projects through technical expertise, structured execution, and strong stakeholder management.
• Demonstrate expertise in designing, implementing, and supporting Cisco networking solutions.
• Advanced firewall expertise, delivering senior-level network engineering design, implementation, and support.
• Hands-on experience in cloud networking, delivering scalable and secure solutions.
• Commitment to continuous learning, staying current with evolving networking technologies (e.g. SD-WAN, Zero Trust, cloud networking) and applying innovation to improve performance, security, and scalability.
• Advocate of an “automation-first” approach, with proven experience leveraging tools such as scripting (PowerShell/Python), infrastructure as code, and network automation frameworks to streamline operations, improve consistency, and reduce manual overhead.
• Strong communication and stakeholder management skills, capable of translating technical concepts for non-technical audiences and confidently engaging with senior leadership, vendors, and cross-functional teams.
• Flexibility to support the business as and when required outside normal business hours.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page. Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working Hours: 37.5hrs per week, Monday to Friday from 8.30 to 5.00 with one hour for lunch. Hybrid working in the office and from home.

Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
• Profit Related Pay: We share some of our annual profit with our eligible employees.
• Pension Plan: We contribute up to 10% of your annual salary towards your pension.
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
• Volunteering Day: Contribute to causes you care about with one volunteering day per year.
• Life Assurance and Personal Accident Cover.

Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be Yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.