Customer Communications Systems Analyst in Solihull

Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re a Customer Communications Systems Analyst looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.

What you’ll be doing:

• Reporting directly to the Application Support Lead, you will work closely with other members of the Application Support team.
• The role itself will require interaction with colleagues across the group.
• Investigate and remediate issues arising in supported applications.
• Create and maintain documentation to support the understanding and day-to-day issue resolution for supported applications.
• Work tickets from customers ensuring the request is understood and customers receive the right outcome.
• Be a routine contact point for customers to handle/resolve requests and/or queries.
• Support coworkers on organisational contacts, processes and business relations.

About You - What you’ll bring to the team:

• Application support skills.
• Requirements definition and management experience.
• Programming/software development skills.
• Data Management experience.
• Customer Service experience.

Complemented by:

• Strong interpersonal abilities, with excellent proficiency in written and oral communication.
• Effective critical thinking skills, with an emphasis on logical reasoning.
• Excellent time management and organisational skills.
• The ability to work under pressure, take the initiative, and prioritise workload.
• A flexible approach is required, with the ability to deliver results within tight deadlines when necessary.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours: 37.5 hours Monday - Friday - hybrid role.

Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long-term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us:

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
• Profit Related Pay: We share some of our annual profit with our eligible employees.
• Pension Plan: We contribute up to 10% of your annual salary towards your pension.
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
• Volunteering Day: Contribute to causes you care about with one volunteering day per year.
• Life Assurance and Personal Accident Cover.

Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business.

Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.