Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate technical services and manage fleet operations in a dynamic environment.
- Company: Join an award-winning UK bank committed to growth and employee wellbeing.
- Benefits: Enjoy generous holiday allowance, profit sharing, and exclusive employee discounts.
- Other info: Flexible, inclusive workplace with excellent career development opportunities.
- Why this job: Be part of a friendly team where your contributions make a real impact.
- Qualifications: Experience in commercial vehicle facilities and strong organisational skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Let’s grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Technical Service Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.
Key duties
- Daily chasing of CTS WIP, with external suppliers, with system updates on time to completion
- Weekly completion of the WIP report and WIP comparison report for the CTS
- Completion of CTS VOR reporting
- Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller
- Managing assigned KPI’s and action accordingly
- Participate as a member of the Fleet desk team
- Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly
- Assist with resolution of invoice queries allocated via the query process to the fleet area
- Assist satellite workshops & mobile engineers with Fleetwave issues/queries
- Support the technical service administrator when required
- Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for CTS service events
- Liaise with CTS customers and third-party repairers to book vehicles in for services, including resolution of method of delivering / collecting the vehicles
- Accurate and timely entry of CTS jobs on Fleetwave
- Ensure vehicles remain compliant at all times; chase and update WIP of the CTS service events and update Fleetwave with the information from the suppliers, updating the customer accordingly
- Chasing and checking of compliance paperwork from suppliers, uploading the paperwork to Fleetwave in a timely manner
- Escalation of issues arising from service paperwork to necessary suppliers
- Creation of defect jobs, triggered by customers, enabling a date and time stamp to be recorded against the defect
- Processing of CTS tyre requests, adding the detail jobs to Fleetwave, reviewing reports and obtaining recharges
- Monitor and action accordingly from the CTS daily movements the cancelling of service events
- Monitor and action accordingly from the CTS daily movements the maintenance solution for the hired vehicle, sourcing a maintenance provider, proactively liaising with the supplier to pre-empt the next service required
- Proactively establish a network of maintenance providers to be detailed, setting up and negotiating supplier accounts and rates
About You
Skills
- Good work organisation
- Excellent telephone manner
- IT literate with experience of using Outlook, Excel and Word
- Ability to work unsupervised and at own initiative
- Able to prioritise own workload
- High level of accuracy and attention to detail
- Ability to work under pressure and react quickly to changing business needs
Qualifications and Experience
Ideally you will have previous experience of working in a commercial vehicle facility.
Working Hours
40 hours per week - Monday to Friday - office based role. 8:30am - 5:30pm
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
What can we offer you?
- Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
- Profit Related Pay: We share some of our annual profit with our eligible employees
- Pension Plan: We contribute up to 10% of your annual salary towards your pension
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
- Volunteering Day: Contribute to causes you care about with one volunteering day per year
- Life Assurance and Personal Accident Cover
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Technical Service Coordinator in Northampton employer: Paragon Bank Group
Contact Detail:
Paragon Bank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Coordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Technical Service Coordinator role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to grow with us.
We think you need these skills to ace Technical Service Coordinator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Coordinator role. Highlight relevant experience and skills that match the job description, like your organisational skills and attention to detail. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a friendly and inclusive environment like ours.
Showcase Your Skills: In your application, be sure to showcase your IT literacy and experience with tools like Outlook, Excel, and Word. We love candidates who can demonstrate their ability to work independently and manage their workload effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s grow together!
How to prepare for a job interview at Paragon Bank Group
✨Know Your Stuff
Make sure you understand the key duties of a Technical Service Coordinator. Brush up on your knowledge of KPI reporting, Fleetwave, and compliance paperwork. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Organisation Skills
Since this role requires excellent work organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained accuracy under pressure.
✨Practice Your Phone Manner
As you'll be answering fleet desk calls, practice your telephone etiquette. Role-play with a friend or family member to ensure you can communicate clearly and professionally, especially when directing calls or resolving queries.
✨Be Ready to Discuss Teamwork
This position involves being an active team member, so come prepared with examples of how you've collaborated with others in previous roles. Emphasise your ability to support colleagues and contribute positively to a team environment.