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- Tasks: Manage a dynamic technical service team and optimise fleet operations.
- Company: Award-winning UK bank focused on growth and employee wellbeing.
- Benefits: Generous holiday allowance, profit sharing, and employee discounts.
- Other info: Inclusive workplace with opportunities for personal development.
- Why this job: Join a supportive environment where you can grow and make an impact.
- Qualifications: Experience in managing technical staff and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Fleet Desk Manager looking for an opportunity to grow in a friendly environment, we’re looking for you.
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential.
Main purpose of job: The Technical Service Manager is responsible for the management of all members of the technical service team who are based in Northampton, ensuring alongside the team all vehicles are maintained in line with legislation and contractual commitments and are compliant. Optimising vehicle availability, minimising maintenance spend and ensuring the fleet system is kept as up to date as possible, for both the SFS and CTS fleets.
Key responsibilities / accountabilities:
- Responsible for management of all members of the technical service team, including day to day team management.
- Reviewing the targets set and monitoring and managing the team to these targets.
- Ongoing employee reviews and identification of development requirements for each employee.
- Coaching to enhance the skills within the technical service team.
- KPI team reporting.
- Management and scheduling of the mobile engineers.
- Fully responsible for overseeing the maintenance in line with manufacturers recommendations, legislation and contractual obligations.
- Management of vehicle repairs and servicing to ensure that they are carried out cost effectively, both internally and subcontracted.
- Identifying rechargeable damage and liaising with the liable party to obtain approval.
- Ensuring warranty periods are maximised and policy claims applied.
- Negotiating with third party repair agents to ensure fair charges.
- Sourcing the most competitive and cost-efficient parts and suppliers, whilst maximising the vehicle availability to the customer.
- Ensure paperwork from third party suppliers and in-house workshops are completed and returned on a timely basis aligned to contractual obligations.
- Negotiate, monitor, measure and recommend third party suppliers to support the maintenance requirements ensuring the contractual requirements for the customer are delivered.
- Responsible for monitoring and management of allocated key suppliers to their contractual terms, including measurement against SLAs.
- Support and leadership in dealing with supplier invoice dispute and resolution, to prevent delay in service.
- Liaising with customers to build and keep relationships, ensuring the technical service team deliver to the contractual customer requirements.
- To ensure the fleet management system is used in accordance with company and legal requirements, which further enable accurate reporting and financial cost control.
- Any other reasonable requests as required.
About You
Essential Skills:
- Have a proven experience in management of technical staff.
- High level of knowledge and use of computers.
- Strong communication skills.
- Presentable, proactive person with the ability to conduct themselves in a professional manner focused on seeking to resolve any problems.
- An ability to work independently and as part of a team.
- Ability to influence change at all levels.
- Excellent organisation skills, with high levels of attention to detail with ability to multitask and prioritise deadlines.
- A full clean driving license.
Desirable Skills:
- Have a recognised vehicle engineering qualification i.e. City & Guilds.
- Hold a Certificate of Professional competence (CPC) National.
- Hold a management qualification.
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours: Monday to Friday - 40 hours per week, 8:30am - 5:30pm.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
What can we offer you?
- Generous Holiday Allowance: 25 days per year, plus a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave days.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Fleet Desk Manager in Northampton employer: Paragon Bank Group
Contact Detail:
Paragon Bank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Desk Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Fleet Desk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to fleet management and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in growing with them.
✨Tip Number 3
Practice your interview skills! Get a friend or family member to do mock interviews with you. Focus on articulating your management experience and how you’ve optimised vehicle availability in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fleet Desk Manager in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fleet Desk Manager role. Highlight your experience in managing technical teams and any relevant qualifications that match the job description. We want to see how you can grow with us!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your management abilities, problem-solving skills, and attention to detail. This is your chance to shine!
Be Professional Yet Personable: While we love a professional tone, don’t be afraid to let your personality show through. We’re looking for someone who can fit into our friendly environment, so a touch of warmth in your application can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our team at Paragon!
How to prepare for a job interview at Paragon Bank Group
✨Know Your Fleet Management Inside Out
Make sure you brush up on your knowledge of fleet management systems and the latest legislation. Be ready to discuss how you've optimised vehicle availability and managed maintenance costs in your previous roles.
✨Showcase Your Leadership Skills
As a Fleet Desk Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams, set targets, and conducted employee reviews. Highlight your coaching abilities and how you've developed your team's skills.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've built relationships with customers and suppliers, and how you've resolved disputes effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in fleet management and how you overcame them. Be ready to share your approach to identifying issues, negotiating with third-party suppliers, and ensuring compliance with contractual obligations.