At a Glance
- Tasks: Manage third party contracts and build strong partnerships to enhance resident services.
- Company: Join PA Housing, a community-focused organisation dedicated to improving lives.
- Benefits: Enjoy flexible working, generous leave, health plans, and high street discounts.
- Other info: Fixed term contract until January 2027 with great growth opportunities.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in property management and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy building strong partnerships and helping deliver excellent services for residents? We’re looking for a proactive and customer focused Third Party Management Officer to join our Neighbourhoods team at PA Housing. This is an exciting opportunity to support the management of third party contracts and partnerships across our homeownership schemes in London, South East and the Midlands, helping ensure residents receive high quality services and well managed communities.
You’ll work closely with managing agents, contractors, residents, and internal teams to oversee agreements, monitor service standards, and help resolve issues quickly and effectively. If you enjoy relationship building, problem solving, and making a positive impact for residents, we’d love to hear from you. This role is about more than contracts. It is about creating positive resident experiences, improving services, and helping communities thrive. This is a fixed term contract to cover maternity leave until January 2027.
What’s in it for you...
- In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
- We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you'll be doing...
- Support the management of third party agreements and contracts across PA Housing schemes
- Work closely with managing agents, superior landlords, contractors, and consortiums to ensure services are delivered effectively
- Review service charge demands, accounts, and formal notices, identifying concerns and escalating issues where needed
- Support compliance with legal requirements and PA Housing standards across buildings and estates managed by third parties
- Build strong relationships with residents, homeowners, Resident Associations, and internal stakeholders
- Help investigate and resolve disputes or service concerns professionally and efficiently
- Monitor contractor and managing agent performance against agreed standards and KPIs
- Support the delivery of leasehold and property management services for homeowners
- Coordinate and support contracts relating to grounds maintenance, cleaning, tree management, pest control, and other estate services
- Respond to Stage 1 complaints within agreed timescales, ensuring clear communication and positive customer outcomes
- Support safeguarding and ensure concerns are escalated appropriately
- Help organise and support community engagement and neighbourhood events
- Contribute ideas and improvements to help services run more efficiently and effectively
What we're looking for:
- We’d love to hear from you if you:
- Have experience working with contracts, property management, leasehold services, or housing services
- Understand leases, service level agreements, and contract management processes
- Are confident working with contractors, managing agents, and external stakeholders
- Have excellent communication and relationship building skills
- Are organised and able to manage competing priorities effectively
- Can confidently investigate issues and help resolve disputes professionally
- Have strong customer service skills and enjoy working closely with residents
- Understand performance monitoring and key performance indicators
- Have good attention to detail and experience maintaining accurate records
- Bring a proactive, positive, and solutions focused approach to work
- Are passionate about improving services and delivering excellent resident experiences
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us.
Third Party Management Officer - Maternity Leave Cover employer: Paragon Asra Housing Limited
At PA Housing, we pride ourselves on fostering a collaborative and supportive work environment where employees can thrive. As a Third Party Management Officer, you'll enjoy flexible working arrangements, generous annual leave, and opportunities for professional growth while making a meaningful impact in the communities we serve across London, the South East, and the Midlands. Join us in our mission to enhance resident experiences and contribute to well-managed communities, all while benefiting from our commitment to employee well-being and development.
Contact Details:
Paragon Asra Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Management Officer - Maternity Leave Cover
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property management sectors. Attend local events or join online forums where you can meet people who might know about opportunities at PA Housing or similar organisations.
✨Tip Number 2
Prepare for interviews by researching PA Housing and understanding their values. Think about how your experience aligns with their mission of improving resident experiences and building strong communities. We want to see your passion shine through!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've resolved disputes or improved services in previous roles. This will demonstrate your proactive approach and ability to make a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the fantastic work we do at PA Housing.
We think you need these skills to ace Third Party Management Officer - Maternity Leave Cover
Some tips for your application 🫡
Show Your Passion for Partnerships:When writing your application, let us see your enthusiasm for building strong relationships. Share examples of how you've successfully collaborated with others to deliver excellent services, especially in a community-focused environment.
Be Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Highlight your relevant experience with contracts and property management without waffling on – we want to know what makes you the right fit!
Demonstrate Problem-Solving Skills:Since this role involves resolving issues quickly and effectively, include specific instances where you've tackled challenges head-on. Show us how your proactive approach has made a positive impact in previous roles.
Tailor Your Application:Make your application stand out by tailoring it to our job description. Use keywords from the listing and relate your skills and experiences directly to what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Paragon Asra Housing Limited
✨Know Your Contracts
Make sure you brush up on your knowledge of contracts and service level agreements. Understanding these will help you discuss how you can effectively manage third party agreements and ensure high-quality services for residents.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with stakeholders in the past. Whether it's managing agents, contractors, or residents, demonstrating your ability to foster positive connections will be key in this role.
✨Problem-Solving Scenarios
Think of specific instances where you've successfully resolved disputes or service concerns. Be ready to share these stories during the interview to highlight your proactive and solutions-focused approach.
✨Understand the Community Impact
Research PA Housing's values and their commitment to improving resident experiences. Be prepared to discuss how you can contribute to community engagement and enhance services, showing that you're not just about contracts but also about making a positive impact.
