At a Glance
- Tasks: Manage third party contracts and build strong partnerships to enhance resident services.
- Company: Join PA Housing, a community-focused organisation dedicated to improving lives.
- Benefits: Enjoy flexible working, generous leave, health plans, and high street discounts.
- Other info: Dynamic role with opportunities for community engagement and personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in property management or contracts, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy building strong partnerships and helping deliver excellent services for residents? We’re looking for a proactive and customer focused Third Party Management Officer to join our Neighbourhoods team at PA Housing. This is an exciting opportunity to support the management of third party contracts and partnerships across our homeownership schemes in London, South East and the Midlands, helping ensure residents receive high quality services and well managed communities.
You’ll work closely with managing agents, contractors, residents, and internal teams to oversee agreements, monitor service standards, and help resolve issues quickly and effectively. If you enjoy relationship building, problem solving, and making a positive impact for residents, we’d love to hear from you. This role is about more than contracts. It is about creating positive resident experiences, improving services, and helping communities thrive.
What’s in it for you
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
- We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing
- Support the management of third party agreements and contracts across PA Housing schemes
- Work closely with managing agents, superior landlords, contractors, and consortiums to ensure services are delivered effectively
- Review service charge demands, accounts, and formal notices, identifying concerns and escalating issues where needed
- Support compliance with legal requirements and PA Housing standards across buildings and estates managed by third parties
- Build strong relationships with residents, homeowners, Resident Associations, and internal stakeholders
- Help investigate and resolve disputes or service concerns professionally and efficiently
- Monitor contractor and managing agent performance against agreed standards and KPIs
- Support the delivery of leasehold and property management services for homeowners
- Coordinate and support contracts relating to grounds maintenance, cleaning, tree management, pest control, and other estate services
- Respond to Stage 1 complaints within agreed timescales, ensuring clear communication and positive customer outcomes
- Support safeguarding and ensure concerns are escalated appropriately
- Help organise and support community engagement and neighbourhood events
- Contribute ideas and improvements to help services run more efficiently and effectively
What we’re looking for
- Have experience working with contracts, property management, leasehold services, or housing services
- Understand leases, service level agreements, and contract management processes
- Are confident working with contractors, managing agents, and external stakeholders
- Have excellent communication and relationship building skills
- Are organised and able to manage competing priorities effectively
- Can confidently investigate issues and help resolve disputes professionally
- Have strong customer service skills and enjoy working closely with residents
- Understand performance monitoring and key performance indicators
- Have good attention to detail and experience maintaining accurate records
- Bring a proactive, positive, and solutions focused approach to work
- Are passionate about improving services and delivering excellent resident experiences
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Third Party Management Officer employer: Paragon Asra Housing Limited
At PA Housing, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Third Party Management Officer, you'll benefit from flexible working arrangements, generous annual leave, and opportunities for professional growth while making a meaningful impact in the communities we serve across London, the South East, and the Midlands. Join us to be part of a team that values respect, integrity, and accountability, ensuring that residents receive the highest quality services and support.
Contact Details:
Paragon Asra Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Management Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your relationship-building skills! Think of examples from your past experiences where you've successfully managed partnerships or resolved disputes. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm for the role by asking about their current projects, challenges they face, or how they measure success in third party management. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about PA Housing and the amazing work they do in the community. Let’s get you on board!
We think you need these skills to ace Third Party Management Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for building strong partnerships and improving resident experiences shine through. We want to see how your values align with ours at PA Housing!
Tailor Your Experience:Make sure to highlight any relevant experience you have with contracts, property management, or customer service. We’re looking for specific examples that demonstrate your skills in these areas, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you can bring to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with PA Housing.
How to prepare for a job interview at Paragon Asra Housing Limited
✨Know Your Contracts
Familiarise yourself with the basics of contract management and service level agreements. Be ready to discuss your experience with these documents, as well as any specific challenges you've faced in previous roles. This will show that you understand the core responsibilities of a Third Party Management Officer.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders, whether they are residents, contractors, or internal teams. Highlight your communication style and how it has helped resolve issues or improve service delivery in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to investigate and resolve disputes or service concerns. Be ready to explain your thought process and the steps you took to achieve a positive outcome. This will illustrate your proactive approach and ability to handle challenges effectively.
✨Understand the Community Impact
Research PA Housing's community initiatives and be prepared to discuss how you can contribute to enhancing resident experiences. Show your passion for making a positive impact and how your skills align with their mission to improve services and support communities.
