Quality Assurance Inspector

Additional role requirements

• DBS check required
• Full UK Driving licence and access to a car
• Out of hours/Call out Rota

Join our team and help improve the quality of repairs and outcomes for our residents.

Are you someone who knows what good-quality repairs look like, pays attention to the details and isn’t afraid to challenge when things aren’t right?

We’re looking for a Quality Assurance Inspector to help ensure repairs, damp and mould works, and disrepair works are completed to the right standard, comply with requirements and deliver value for money. You’ll carry out inspections and audits, review contractor work and costs, and identify where improvements are needed. Working with contractors, surveyors and colleagues, you’ll help us get repairs right first time and deliver a better experience for residents.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Carry out post-inspections and technical audits of completed repairs, damp and mould works, disrepair works, voids and planned maintenance
• Review repair orders and completion records to check that work has been correctly recorded and supported by the right evidence
• Assess workmanship against specifications, schedules of rates, policies and relevant compliance requirements
• Identify poor workmanship, repeat repair failures and areas where remedial work is needed, ensuring actions are followed through
• Review contractor claims, invoices, variations and additional works to check costs are accurate and properly supported
• Use performance and commercial data to identify trends, recurring issues, unnecessary expenditure and opportunities to improveWork with contractors, surveyors and operational teams to address quality concerns and improve service delivery
• Maintain accurate audit records and provide evidence-based reporting to support contractor performance, compliance and continuous improvemen

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

• Experience working in responsive repairs or maintenance services, ideally within social housing or a similar environment
• Sound technical knowledge of building maintenance and housing repairs
• Good understanding of schedules of rates, repair coding, variations and cost validation
• Experience reviewing work orders, contractor claims, completion records and supporting documentation
• Understanding of compliance requirements, including health and safety, asbestos management, auditing and contractor controls
• Strong attention to detail, analytical skills and the confidence to question information or workmanship that falls below the required standard

You’ll also be organised, able to manage competing priorities and confident communicating with contractors, colleagues and other stakeholders.

If you take pride in quality, value for money and finding practical ways to improve repairs, we’d love to hear from you

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service

This role requires of the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

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