At a Glance
- Tasks: Support residents in sustaining their tenancies and maximising their income through tailored advice.
- Company: Join a compassionate team dedicated to making a real difference in people's lives.
- Benefits: Enjoy flexible working, high street discounts, health cash plans, and generous annual leave.
- Other info: Fixed-term contract with opportunities for career growth and hybrid working.
- Why this job: Empower residents to achieve financial stability and thrive in their homes and communities.
- Qualifications: Experience in housing or customer-focused roles with strong communication skills.
The predicted salary is between 27744 - 27744 £ per year.
Help residents build secure futures by giving them the support they need to stay in their homes. We're looking for a compassionate and customer-focused Tenancy Sustainment Officer to join our team and make a real difference to residents' lives. Working closely with residents, colleagues and partner organisations, you'll provide practical advice and tailored support to help people sustain their tenancies, maximise their income and navigate the challenges of welfare reform. This is an exciting opportunity to build positive relationships, empower residents to achieve financial stability and wellbeing, and play a key role in helping people thrive in their homes and communities.
Note: This is a fixed‐term contract.
What's in it for you...
- High street discount schemes
- Health cash plans
- 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine‐day fortnight scheme, allowing you to compress your hours if it suits the role.
What you'll be doing...
- Support residents to sustain their tenancies through tailored advice and practical interventions.
- Help residents maximise their income by identifying benefit entitlement and supporting claims, appeals and back‐dated applications.
- Carry out home visits, financial assessments and agree affordable payment plans where required.
- Signpost residents to specialist support services, including debt advice, grants and hardship funding.
- Build strong relationships with local authorities, the DWP and external agencies to secure the best outcomes for residents.
- Deliver welfare reform advice, financial inclusion initiatives and community advice sessions.
- Maintain accurate case records, monitor outcomes and work collaboratively with colleagues to manage complex cases.
- Promote excellent customer service while identifying opportunities to improve services and resident outcomes.
What we're looking for
- Experience supporting customers in a housing, welfare, financial inclusion or customer‐focused environment.
- Good knowledge of welfare benefits, welfare reform and financial inclusion.
- Understanding of housing management, rent arrears and tenancy sustainment.
- Excellent communication and relationship‐building skills with the ability to support residents facing challenging circumstances.
- Strong organisational skills with the ability to manage a varied caseload and meet performance targets.
- Experience working with external agencies and partner organisations to deliver positive customer outcomes.
- A proactive, empathetic and resilient approach with excellent problem‐solving skills.
- A full UK driving licence and access to a vehicle for business use.
This role requires the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
Tenancy Sustainment Officer (Midlands) in London employer: Paragon Asra Housing Limited
At PA Housing, we pride ourselves on being a compassionate employer dedicated to making a real difference in the lives of our residents. Our supportive work culture fosters personal and professional growth, offering flexible working arrangements, generous leave policies, and a range of benefits that prioritise employee wellbeing. Join us in the Midlands as a Tenancy Sustainment Officer, where you can empower individuals to secure their futures while enjoying a fulfilling career in a collaborative environment.
Contact Details:
Paragon Asra Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer (Midlands) in London
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Paragon Asra Housing Limited, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Tenancy Sustainment Officer (Midlands) in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Paragon Asra Housing Limited. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Paragon Asra Housing Limited. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Paragon Asra Housing Limited
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Paragon Asra Housing Limited.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Tenancy Sustainment Officer (Midlands) role at Paragon Asra Housing Limited, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Paragon Asra Housing Limited that you can think critically and act effectively under pressure.
