Neighbourhood Coordinator - Brent in London

Do you have experience in a customer-facing role and are looking for your next challenge? Do you want to work in an organisation that makes a difference? Are you someone who enjoys connecting with people and making things happen in your community? Our Neighbourhood Coordinators are right at the heart of what we do at PA Housing. You’ll work with all sorts of people, both inside the team and out in the community, to help us deliver great services to our residents. It’s a chance to be a friendly face for PA Housing, show what we’re all about, and make sure everyone gets the support and service they need.

This isn’t your standard 9 to 5. This is a role where the work you do really matters. You’ll be hands-on and easy to spot, keeping an eye on what’s going on, sharing updates as they happen, taking responsibility, and making sure our neighbourhoods are safe, clean, and great places to live. It’s all about helping build communities that really thrive.

Please note: In this role you will cover neighbourhoods in Brent, London. This role is hybrid and will consist of at least 80% remote working around your neighbourhood or "patch" with 20% office-based admin (made up of one day per week in South East London and one day per week in an Independent Living office space). This role will also include compulsory weekly in-person team meetings held in South East London and occasional meetings in Luton. The base office location for this role is Case House (85-89 High Street, Walton-on-Thames KT12 1DZ), however we also have offices across London and office based in Leicester.

Additional role requirements:

• Standard DBS Check
• Full UK Driving License and access to a car as role requires regular travel

What’s in it for you:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible Bank Holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
• We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.*

*please note this is a non-contractual benefit and may be subject to change

What you’ll be doing:

• Get out and about in your neighbourhood, be a familiar face! You’ll build strong relationships and work closely with local partners like councils, community groups, the police, and health services to make a real difference.
• Help shape and grow our community engagement activities, making sure there are plenty of ways for people to get involved, share their views, and help shape the services we offer.
• Build trust and strong connections with residents, supporting them to have a real say in what we do and how we do it, so their voices help guide our decisions and improve our services.
• Play a key role in creating communities that work for everyone, places that are inclusive, welcoming, and built to last for future generations.
• Take a people-first approach. Get to know the individuals and families behind every door, and work with the wider team to make sure our services meet their needs.
• Keep residents in the loop with what’s happening in their neighbourhood, using different ways to share updates, whether that’s through social media, our website, noticeboards, or a good old-fashioned chat.
• Be on hand to support with Tenant Satisfaction Measures (TSM) and help us understand what’s working well, and where we can do better.
• Lead the way with our You and Your Neighbourhood campaign, asking residents for feedback and ideas on how we can improve the services we provide in their area.

What we’re looking for:

• You’ve worked in customer-focused roles before and know how to put people at the heart of what you do.
• You’re great at juggling your time, keeping on top of your diary, and staying organised.
• You’ve got a knack for planning and pulling things together, whether it’s a project, a meeting, or a busy day!
• You’re comfortable thinking on your feet and can adapt quickly when things change.
• You're a confident communicator, whether it’s chatting face-to-face, writing emails, or working with different people and organisations.
• You know how to get your point across and find common ground.
• You know how to connect with all kinds of people, including those who might be vulnerable, harder to reach, or from a wide range of backgrounds. You meet everyone with respect and understanding.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. So why do we need to know this information? This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.