Housing Management Officer - Coops in Leicester

Do you enjoy working closely with residents and making a real difference in local communities? We’re looking for a proactive and customer focused Housing Management Officer to join our Co‑ops Team at PA Housing. This is a rewarding role where you’ll support residents, manage tenancies, and help create strong, sustainable communities where people feel safe, supported, and proud to live.

You’ll work directly with residents to resolve issues, provide tenancy support, and deliver a visible neighbourhood service that puts customers first. If you enjoy problem solving, building relationships, and working in a fast paced environment where no two days are the same, we’d love to hear from you. This role is about more than tenancy management. It is about supporting people, improving communities, and delivering services that genuinely make a difference.

What’s in it for you:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
• Optional nine‑day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing:

• Manage a patch of tenancies, delivering a responsive and customer focused housing management service
• Build strong relationships with residents and provide support to help sustain tenancies
• Manage rent accounts and support residents with payment plans, benefits, and financial inclusion support
• Carry out tenancy visits, investigations, and neighbourhood inspections to maintain high standards across communities
• Support residents with tenancy related issues including anti‑social behaviour, safeguarding concerns, and tenancy breaches
• Work closely with local partners including police, welfare services, solicitors, contractors, and support agencies
• Attend court hearings and bailiff appointments where required
• Investigate complaints and resolve issues professionally and efficiently
• Maintain accurate records and update housing management systems in line with policies and procedures
• Support continuous improvement by identifying opportunities to improve services and customer experience
• Work collaboratively with colleagues and contribute positively to team performance and objectives
• Promote a strong customer first culture and ensure residents remain at the centre of decision making

What we’re looking for:

• Experience working in housing management, tenancy services, or a customer facing role within social housing or public services
• Knowledge of landlord and tenant legislation and tenancy management best practice
• Understanding of income management, rent recovery, and court processes
• Confidence in handling challenging situations and resolving difficult issues professionally
• Excellent communication and relationship building skills
• Highly organised and able to manage competing priorities effectively
• Strong IT skills and experience using housing management systems such as Northgate
• Ability to work independently while also being a supportive team player
• A positive, proactive, and solution focused approach to work
• Passion for delivering excellent customer service and improving communities
• Value equality, diversity, and inclusive working practices

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service: This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.