At a Glance
- Tasks: Answer emergency calls and provide vital support to customers in crisis situations.
- Company: Join Paragon Asra Housing Limited, a supportive and impactful organisation.
- Benefits: Enjoy high street discounts, health cash plans, and 26 days annual leave.
- Other info: Unique 4 days on, 4 days off shift pattern for work-life balance.
- Why this job: Make a real difference by helping people during their most challenging moments.
- Qualifications: Empathy, patience, and experience in high-pressure customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Paragon Asra Housing Limited is seeking an Emergency Call Handler to provide vital support for our customers. This role entails answering emergency calls and maintenance requests, and delivering reassurance and support in crises. The position is office-based with a unique shift pattern of 4 days on, 4 days off, from 8pm to 6am.
Ideal candidates will possess empathy, patience, and experience in high-pressure customer service environments. Excellent communication skills are essential, along with proficiency in IT systems.
Benefits include high street discounts, health cash plans, and 26 days of annual leave increasing with service.
Emergency Call Handler — Calm Crisis Support Lead in Leicester employer: Paragon Asra Housing Limited
Paragon Asra Housing Limited is an exceptional employer that prioritises the well-being of its employees while providing crucial support to the community. With a unique shift pattern allowing for work-life balance, generous benefits such as high street discounts and health cash plans, and opportunities for personal growth, we foster a supportive and empathetic work culture. Join us in making a meaningful impact while enjoying a rewarding career in a dynamic environment.
Contact Details:
Paragon Asra Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Call Handler — Calm Crisis Support Lead in Leicester
✨Tip Number 1
Practice your communication skills! Since the role requires excellent communication, try role-playing emergency scenarios with a friend. This will help you feel more confident and prepared for those high-pressure situations.
✨Tip Number 2
Show off your empathy! During interviews, share specific examples of how you've supported customers in crises before. This will demonstrate that you have the right mindset for the Emergency Call Handler position.
✨Tip Number 3
Familiarise yourself with IT systems! Brush up on any relevant software or tools that might be used in the role. Being tech-savvy can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way to ensure we get your details and can consider you for this vital role.
We think you need these skills to ace Emergency Call Handler — Calm Crisis Support Lead in Leicester
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to empathise with customers in distress. Share examples of how you've provided support in high-pressure situations, as this is key for the Emergency Call Handler role.
Tailor Your CV:Don’t just send out the same CV for every job! Tailor it to reflect the skills and experiences that match the job description. Focus on your communication skills and any relevant IT experience to stand out.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Use simple language to convey your passion for helping others and your understanding of the role. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
How to prepare for a job interview at Paragon Asra Housing Limited
✨Show Your Empathy
As an Emergency Call Handler, empathy is key. Prepare examples from your past experiences where you successfully supported someone in a crisis. This will demonstrate your ability to connect with customers and provide the reassurance they need.
✨Master the IT Systems
Since proficiency in IT systems is essential for this role, brush up on any relevant software or tools you might encounter. If possible, practice using similar systems beforehand so you can confidently discuss your technical skills during the interview.
✨Communicate Clearly
Excellent communication skills are a must. During the interview, focus on articulating your thoughts clearly and concisely. Practise answering common interview questions out loud to ensure you convey your ideas effectively under pressure.
✨Understand the Shift Pattern
With a unique shift pattern of 4 days on, 4 days off, be prepared to discuss your flexibility and how you manage work-life balance. Show that you understand the demands of the role and are ready to commit to the schedule.
