Damp, Mould and Disrepair Administrator in Leicester

Do you enjoy helping customers, keeping things organised and making sure issues are dealt with promptly?

We’re looking for a customer-focused Damp, Mould and Disrepair Administrator to support our team in delivering an effective, responsive service to residents.

You’ll be a key point of contact for customer enquiries, helping to coordinate cases, maintain accurate records and ensure urgent issues are brought to the attention of the right people. Working with colleagues, contractors and external organisations, you’ll help keep cases moving, provide clear updates and deliver a positive customer experience.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Handle damp, mould and disrepair enquiries across telephone, email, webchat, letters and face-to-face contact
• Log, process and update customer requests using CRM, Northgate and other systems
• Identify urgent issues and ensure they’re escalated to the appropriate colleagues
• Work with residents, contractors and internal teams to follow up cases and keep them progressing
• Respond to customer correspondence and complaints professionally, providing clear and helpful information
• Maintain accurate records, compile reports and monitor customer satisfaction results and trends
• Support invoice processing, payments and tenant recharges in line with procedures and financial controls
• Coordinate administrative tasks, meeting arrangements and minutes, while helping identify opportunities to improve the service

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

• Experience in administration and customer service, with a focus on delivering a positive customer experience
• Strong written and verbal communication skills, including the ability to respond professionally to customer enquiries
• Confidence using IT systems, Microsoft Office and CRM or database systems
• Excellent organisational skills, with the ability to prioritise competing demands and meet deadlines
• A proactive approach to problem-solving, including recognising urgent issues and escalating concerns appropriately
• The ability to build effective relationships with colleagues, residents, contractors and external organisations

An understanding of housing maintenance and repair services would be beneficial, along with experience maintaining databases, compiling information and producing reports. We’re also looking for someone who is empathetic, works well under pressure and takes pride in getting the details right.

If you’re organised, customer-focused and enjoy helping to resolve issues, we’d love to hear from you.

If specific qualifications are required.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

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