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- Tasks: Lead neighbourhood services, drive performance, and enhance resident engagement.
- Company: Join PA Housing, a community-focused organisation making a real difference.
- Benefits: Enjoy flexible working, generous leave, and high street discounts.
- Other info: Opportunity for career growth and to make a lasting impact.
- Why this job: Shape communities and influence change while leading high-performing teams.
- Qualifications: Senior leadership experience in housing or community services is essential.
The predicted salary is between 60000 - 80000 £ per year.
Are you ready to lead change, shape communities, and deliver exceptional services for residents? We’re looking for an inspiring and strategic Head of Neighbourhood Services to join PA Housing. This is a senior leadership role where you’ll drive performance, lead high-performing teams, and shape how we deliver neighbourhood and customer engagement services. You’ll play a key role in improving the resident experience, building strong community relationships, and ensuring our services are responsive, efficient, and truly customer-focused. If you’re passionate about leadership, innovation, and making a real difference at scale, this is your opportunity to leave a lasting impact. This isn’t your typical leadership role — you’ll be influencing strategy, driving cultural change, and continuously improving services based on real resident insight.
What’s in it for you...
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role (mandatory office cover).
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing...
- Lead the Neighbourhood and Customer Engagement function, taking ownership of service performance and outcomes
- Champion a customer-first approach, ensuring resident needs are understood, anticipated, and met
- Use data, insight, and feedback to drive service improvements and deliver excellent resident satisfaction
- Build and maintain strong relationships with residents, local authorities, community groups, and partner agencies
- Represent PA Housing at external forums, strengthening partnerships and influence
- Lead, inspire, and develop teams, creating a positive, high-performing culture
- Set clear objectives, monitor performance, and drive accountability across your teams
- Oversee budgets and resources, ensuring services deliver value for money
- Contribute to organisational strategy, shaping corporate and resident plans
- Drive innovation by challenging traditional approaches and encouraging creative solutions
- Promote resident involvement and community engagement in decision-making
- Identify risks, resolve issues, and remove barriers to delivering excellent services
What we’re looking for...
- Significant senior leadership experience in housing, community services, or a similar sector
- A strong track record of delivering high-quality, customer-focused services
- Experience in leading teams, managing budgets, and driving performance improvement
- Ability to think strategically while also delivering operational results
- Confidence in influencing and building relationships with a wide range of stakeholders
- Use of data and insight to inform decisions and improve outcomes
- Excellent communicator with strong leadership presence
- Collaborative, inclusive approach and ability to build a positive team culture
- Passionate about innovation and continuous improvement
- Strong understanding of housing, customer service, and regulatory environments (desirable)
- Degree (or equivalent) in a relevant subject such as housing, management, or social sciences
- Professional membership (e.g. Chartered Institute of Housing or Institute of Customer Service) desirable
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Disclosure and Barring Service
This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
Head of Neighbourhoods (London) employer: Paragon Asra Housing Limited
Contact Detail:
Paragon Asra Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Neighbourhoods (London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing and community services sector. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching PA Housing and understanding their values and mission. Think about how your experience aligns with their goals, especially around community engagement and customer service. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to share specific examples of how you've led teams and driven performance improvements in previous roles. Use data and insights to back up your achievements – this will demonstrate your strategic thinking and ability to deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining PA Housing and making a difference in the community. So, hit that apply button and let’s get started!
We think you need these skills to ace Head of Neighbourhoods (London)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community services and leadership shine through. We want to see how you can make a real difference in residents' lives, so share your experiences that highlight your commitment to improving services.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Head of Neighbourhoods role. Use keywords from the job description to demonstrate that you understand what we're looking for and how your skills align with our needs.
Be Data-Driven: Since we value data and insight, include examples of how you've used these tools to drive service improvements in your previous roles. Show us how you can leverage data to enhance resident satisfaction and performance outcomes.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can inspire teams and build relationships, so let us see the real you in your writing!
How to prepare for a job interview at Paragon Asra Housing Limited
✨Know Your Neighbourhoods
Before the interview, dive deep into PA Housing's neighbourhood services. Understand their current projects, community engagement strategies, and how they measure resident satisfaction. This knowledge will help you demonstrate your passion for the role and show that you're ready to lead change.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully led high-performing teams in the past. Use specific examples to illustrate how you've inspired teams, driven performance improvements, and fostered a positive culture. This is your chance to shine as a strategic leader!
✨Data-Driven Decision Making
Since the role involves using data and insights to improve services, be ready to talk about how you've used data in previous roles. Share examples of how you've leveraged feedback to drive service improvements and enhance resident experiences. This will highlight your analytical skills and customer-first mindset.
✨Build Relationships
Think about how you've built strong relationships with stakeholders in the past. Be prepared to discuss your experience working with local authorities, community groups, and partner agencies. Highlight your communication skills and collaborative approach, as these are key to succeeding in this role.