At a Glance
- Tasks: Support essential estate services and ensure high standards for residents.
- Company: Join a community-focused organisation dedicated to improving neighbourhoods.
- Benefits: Enjoy flexible working, generous leave, and health cash plans.
- Other info: Fixed term contract with opportunities for career growth and hybrid working.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Help us deliver the services that make our communities cleaner, safer and better places to live. We’re looking for an organised and customer-focused Estate Contracts Assistant to support the delivery of essential estate services across our communities. Working closely with contractors, residents and colleagues across the business, you’ll play a key role in ensuring services are delivered efficiently, contracts are effectively managed and residents receive the high standard of service they deserve. This is an exciting opportunity to join a collaborative team where your attention to detail, organisational skills and commitment to excellent customer service will help create neighbourhoods that residents are proud to call home.
Please note: This is a fixed term contract for 12 months.
What’s in it for you
- In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
- We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing
- Provide administrative and coordination support across a range of estate service contracts.
- Maintain accurate records, performance data and compliance information for all contracts.
- Process purchase orders, work orders, invoices and financial reconciliations.
- Support contract monitoring through reporting, trackers and performance analysis.
- Coordinate resident communications, including Section 20 consultation activities.
- Manage enquiries from residents, contractors and colleagues, ensuring timely responses.
- Organise and minute meetings, producing accurate records and action logs.
- Support customer satisfaction monitoring, identifying trends and escalating concerns where required.
What we’re looking for
- Essential experience in administration, in contract management, housing, repairs, estates or service delivery environment.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent customer service and communication skills.
- Experience working with contractors, customers and internal stakeholders.
- Confidence in processing invoices, purchase orders and financial administration.
- Strong IT skills, including Microsoft Office and data management systems.
- Ability to produce reports, maintain records and analyse performance information.
- A positive, proactive approach with a commitment to service excellence and continuous improvement.
- Essential experience in repair scheduling, works planning, estate contract management or a similar operational support environment.
Estate Services Contract Assistant employer: Paragon Asra Housing Limited
Join a dynamic and supportive team dedicated to enhancing community living through effective estate services. As an Estate Services Contract Assistant, you'll benefit from a flexible working environment, generous annual leave, and opportunities for professional growth, all while contributing to the well-being of residents. Our commitment to employee satisfaction and community improvement makes us an exceptional employer in this rewarding role.
Contact Details:
Paragon Asra Housing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estate Services Contract Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Paragon Asra Housing Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Paragon Asra Housing Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Estate Services Contract Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Paragon Asra Housing Limited.
How to prepare for a job interview at Paragon Asra Housing Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Paragon Asra Housing Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Paragon Asra Housing Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
