At a Glance
- Tasks: Lead care teams and optimise workflows to deliver outstanding client outcomes.
- Company: Values-driven organisation focused on quality care and professional development.
- Benefits: Complimentary birthday off, mileage reimbursement, ongoing training, and a company pension.
- Other info: Supportive team environment with excellent opportunities for growth.
- Why this job: Make a real difference in care standards while advancing your career.
- Qualifications: Strong leadership skills and experience in care operations; CQC knowledge essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a proactive and experienced Operations Manager to join our team and ensure the delivery of safe, high-quality, and person-centred care to our southern clients.
Working with our regional nurses, this pivotal role involves leading care teams, optimising workflows, and driving compliance with CQC standards to achieve outstanding client outcomes and satisfaction.
Key Responsibilities
Lead and support care teams to deliver consistent, person-centred care.
Monitor quality through audits, home visits, and risk assessments.
Collaborate with recruitment to maintain staffing levels and skill mix.
Ensure compliance with CQC standards and internal quality benchmarks.
Manage payroll data, staff supervisions, and performance appraisals.
Mobilise new care packages and coordinate training and shadow shifts.
Investigate incidents, manage complaints, and implement improvements.
Prepare reports, maintain accurate systems, and drive continuous improvement.
Coordinate with external agencies to manage end-to-end recruitment processes, ensuring timely and effective hiring aligned with organisational needs.
Develop and maintain relationships with recruitment partners, oversee candidate sourcing, and ensure compliance with company standards throughout the hiring process.
Lead recruitment activities, including agency liaison, candidate screening, and onboarding, to support workforce planning and operational goals.
Requirements
Strong leadership and organisational skills.
Experience in care operations and compliance (CQC knowledge essential).
Motivated self-starter able to work without direct supervision.
Excellent communication and problem-solving abilities.
Ability to work collaboratively with internal teams and external partners.
Recruitment experience is desirable but not essential.
Be part of a values-driven organisation committed to honesty, quality, bravery, and respect.
Opportunities for professional development and career progression.
Supportive team environment focused on delivering exceptional care.
- Complimentary Birthday Off – We celebrate you with a paid day off on your birthday.
- Blue Light Card – Access exclusive discounts and offers through the Blue Light Card scheme.
- Mileage Reimbursement – Receive 35p per mile for work-related travel.
- Ongoing Training – Continuous professional development to help you grow in your role.
- Free Parking at our Southampton office.
- Company pension
If you’re passionate about improving care standards and leading operational excellence, we’d love to hear from you.
- 1 Hawksworth Road,
Central Park, Telford, TF2 9TU - #J-18808-Ljbffr
Operations Manager (Permanent) - Location: Southampton employer: Parador Group
Join a values-driven organisation in Southampton that prioritises honesty, quality, bravery, and respect, offering a supportive team environment where you can lead care teams to deliver exceptional, person-centred care. With opportunities for professional development, complimentary birthday leave, and ongoing training, we ensure our employees thrive while making a meaningful impact in the community. Enjoy additional benefits like mileage reimbursement and free parking, making this an excellent place to grow your career in care operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Permanent) - Location: Southampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Parador Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Parador Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Parador Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager (Permanent) - Location: Southampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Parador Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Parador Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Parador Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Parador Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Parador Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Parador Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
