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For Companies At a Glance
- Tasks: Drive operational excellence and improve processes in a dynamic Customer Operations team.
- Company: Join Fireblocks, a leader in secure digital asset management trusted by top global brands.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to work with cutting-edge technology.
- Why this job: Be part of a high-impact role that shapes the future of digital assets and enhances customer success.
- Qualifications: 4+ years in operations, strong analytical skills, and experience with Salesforce required.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
About the Team
We’re looking for a strategic and hands-on Operations Manager to join our Customer Operations team. This role is pivotal in driving operational excellence, improving processes, and enabling our Customer Success and Professional Services organizations to achieve their goals. This is a cross-functional and high-impact role that requires a keen sense of ownership and drive. You’re a self-starter with a passion for problem-solving and data-driven decision-making. You’re comfortable navigating between high-level strategy and tactical execution, collaborating with stakeholders across customer success, professional services, support, product, sales, finance, and more. You can effectively communicate both verbally and in writing to a variety of audiences.
What You’ll Do
- Become a trusted business partner to stakeholders, taking a genuine passion for their mission, and setting them up for success.
- Analyze operations and financial data to identify business insights and opportunities for process improvement.
- Recommend and develop operational process improvement initiatives in support of the business strategy.
- Implement new processes and programs that can boost team productivity.
- Provide ongoing operational process oversight and monitoring of process adherence and effectiveness.
- Break down complex problems and propose thoughtful recommendations.
What You’ll Bring
- 4+ years in Customer Success Operations, Professional Services Operations, or Field/GTM Operations.
- 2+ years in CS/PS/Sales tools experience - Salesforce required; Experience with Certinia, Planhat or other customer-focus technologies (Gainsight, Catalyst, etc.).
- Experience in an operational role with success in identifying and executing process and program improvements.
- Proven track record to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross-functional teams.
- Ability to balance delivery of results and client management.
- Strong observation, analytical, numerical reasoning, business acumen, and enablement skills.
- Ability to bring clarity and structure when managing fluid expectations and evolving demands.
- Strong written and verbal communication skills, with a track record of presenting to stakeholders.
- Strong analytical thinker with an eye for detail and the ability to combine business understanding and technology.
- Passion for problem-solving, with an ability to approach problems from multiple perspectives.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Operations Manager, Customer Ops employer: Paradigm
Contact Detail:
Paradigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, Customer Ops
✨Tip Number 1
Familiarise yourself with the digital asset landscape and Fireblocks' platform. Understanding how blockchain technology works and the specific services Fireblocks offers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the Customer Success and Operations fields, especially those who have experience with Salesforce and other customer-focused technologies. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in process improvement and operational excellence. Be ready to share specific examples of how you've successfully implemented changes that boosted productivity in past roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you approach problem-solving. Think of examples where you've used data to drive decisions and improvements, as this aligns closely with the expectations for the Operations Manager role.
We think you need these skills to ace Operations Manager, Customer Ops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success Operations or Professional Services Operations. Emphasise your familiarity with tools like Salesforce and any other customer-focused technologies you've used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and data-driven decision-making. Mention specific examples of how you've improved processes in previous roles and how that aligns with Fireblocks' mission.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Consider including a brief example of a successful presentation or stakeholder engagement.
Highlight Analytical Abilities: Demonstrate your analytical thinking by discussing a complex problem you solved in a previous position. Explain the steps you took to analyse the situation and the impact of your solution on the team or organisation.
How to prepare for a job interview at Paradigm
✨Understand the Company and Its Mission
Before your interview, take some time to research Fireblocks and its mission in the digital assets space. Familiarise yourself with their platform, key clients, and recent developments in the blockchain industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Analytical Skills
As an Operations Manager, you'll need to analyse data and identify opportunities for improvement. Be prepared to discuss specific examples from your past experience where you've successfully used data to drive decisions or improve processes. Highlight your analytical thinking and problem-solving abilities.
✨Prepare for Cross-Functional Collaboration Questions
Given the cross-functional nature of the role, expect questions about how you've worked with different teams in the past. Prepare examples that showcase your ability to build consensus, manage conflict, and facilitate collaboration among diverse stakeholders.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to provide examples of how you've communicated complex ideas to various audiences, ensuring that your message was understood and well-received.
