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For Companies At a Glance
- Tasks: Manage and optimise multi-channel CRM campaigns to enhance customer engagement.
- Company: Join Paradigm Media UK, a dynamic e-commerce marketing agency.
- Benefits: Enjoy remote work, 30 days holiday, and your birthday off.
- Why this job: Be part of a growing team that values innovation and personal development.
- Qualifications: 1-2 years in CRM or Email Marketing; familiarity with tools like Klaviyo.
- Other info: Collaborative culture with regular team socials and excellent growth opportunities.
The predicted salary is between 27000 - 32000 £ per year.
Location: Remote
Salary: £27,000 - £32,000 (depending on experience)
About Us
Paradigm Media UK is an e-commerce marketing agency based in the UK. We partner with 7 - 8 figure DTC e-commerce brands and help them attain growth through paid advertising (Meta ads, Tiktok ads, Google ads). As of 2025, we have a total of 30 clients in the UK and the US. We’re now expanding our CRM capabilities to deepen customer relationships and drive smarter, more personalised campaigns.
The Role
As our CRM Executive, you’ll play a key role in managing and optimising multi-channel CRM campaigns across email, SMS, and automation platforms. You’ll collaborate closely with our Paid Media, Strategy, and Creative teams to enhance customer engagement, retention, and lifetime value for our clients.
Key Responsibilities
- Plan, build, and deliver CRM campaigns across email, SMS, and other retention channels.
- Support the development of automated customer journeys, segmentation strategies, and audience targeting.
- Analyse campaign performance and produce actionable insights to optimise engagement and ROI.
- Work with Paid Media teams to integrate CRM data into acquisition strategies.
- Manage CRM platforms (such as Klaviyo) - ensuring data quality and compliance with GDPR.
- Collaborate with design and content teams to create compelling customer communications.
- Develop best practices, reporting frameworks, and testing roadmaps.
About You
We’re looking for someone analytical, creative, and passionate about customer experience. You’ll thrive in a fast-paced agency environment and enjoy problem-solving with data.
Requirements:
- 1–2 years’ experience in a CRM, Email Marketing, or Lifecycle Marketing role (agency experience bonus).
- Working knowledge of CRM or ESP tools (Klaviyo or similar).
- Understanding of customer segmentation, data analytics, and campaign optimisation.
- Strong written communication and attention to detail.
- Comfortable analysing results and presenting insights to stakeholders.
- Enthusiastic, proactive, and eager to grow in a digital-first marketing environment.
What We Offer
- A dynamic, collaborative agency culture with a focus on innovation and growth.
- Remote working. Regular team socials and development opportunities.
- 30 days holiday + your birthday off.
For more info please check out our website: https://www.paradigmmedia.uk/
CRM Executive employer: Paradigm Media UK
Contact Detail:
Paradigm Media UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through mutual connections. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your CRM campaigns and results. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Tailor your answers to show how your experience aligns with their needs, especially in e-commerce and CRM.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Executive. Highlight your experience with CRM tools and any relevant campaigns you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer experience and how you can contribute to our team. Be sure to mention specific examples that showcase your analytical and creative skills.
Showcase Your Data Skills: Since we’re all about optimising campaigns, don’t forget to highlight your experience with data analysis. Talk about how you've used insights to drive results in past roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Paradigm Media UK
✨Know Your CRM Tools
Make sure you’re familiar with CRM platforms like Klaviyo or similar tools. Brush up on their features and functionalities, as you might be asked how you would use them to optimise campaigns during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analytics in past roles. Be ready to share specific examples of how you’ve analysed campaign performance and what insights you derived from that data to improve engagement.
✨Understand Customer Segmentation
Dive deep into customer segmentation strategies. Be prepared to explain how you would approach audience targeting and the importance of tailoring messages for different segments to enhance customer relationships.
✨Communicate Clearly and Creatively
Since strong written communication is key, practice articulating your thoughts clearly. You might be asked to present ideas for customer communications, so think about how you can creatively engage customers through email or SMS.