At a Glance
- Tasks: Support individuals experiencing homelessness by managing temporary accommodation and facilitating their move to permanent housing.
- Company: Join SettleParadigm, the largest housing group in the region with a strong social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working options, and a supportive work environment.
- Other info: Inclusive workplace committed to supporting diverse communities and providing career development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a values-led organisation.
- Qualifications: Experience in housing support and a full UK driving licence are essential.
The predicted salary is between 38674 - 38674 £ per year.
Salary: £38,674 + Excellent Benefits
Location: Letchworth Garden City
Travel: Across Hertfordshire and surrounding counties, approximately 50 to 70 miles per week
Contract: 6-month Fixed-Term Contract
Essential: Full UK driving licence and car insured for business use
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we are proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
About the role
As a Temporary Accommodation Officer, you will work in partnership with local authorities and internal teams to provide temporary accommodation for people experiencing homelessness. You will manage the day-to-day running of the accommodation, support residents to sustain their licence conditions and work with them towards a positive move into permanent housing. This is a varied role involving allocations, sign-ups, rent and arrears management, property condition monitoring and resident support. You will build strong relationships with partner agencies, ensuring residents receive the right help at the right time. You will also play an important part in maintaining safe, compliant and well-managed temporary accommodation sites.
Key responsibilities
- Liaise with local authorities regarding nominations into temporary accommodation
- Complete sign-ups for new lets and explain licence conditions clearly
- Work with the Income Officer to monitor weekly charges and arrears
- Liaise with housing benefit teams to progress claims and verification
- Work closely with residents and refer or signpost to relevant support agencies
- Investigate breaches of licence or tenancy conditions and refer to the Community Safety team when required
- Monitor terminations and voids, ensuring properties are turned around efficiently
- Support residents to move successfully into permanent general needs housing
- Work with clients referred under the Homeless Prevention Initiative
- Monitor safety and security across temporary accommodation sites in line with procedures and health and safety standards
- Work with caretakers and handypersons to monitor repairs, damage and servicing of appliances
- Maintain accurate records and manage cases sensitively and professionally
About you
Experience and knowledge
- Knowledge of supporting people experiencing homelessness and an understanding of housing issues
- Knowledge of excluded licences and temporary accommodation requirements
- Ability to administer arrears recovery processes and understanding of rent accounts and housing benefits
- Experience dealing with residents in difficult or stressful situations
- Ability to manage unacceptable behaviour and enforce licence conditions
- Ability to represent SettleParadigm at external meetings
- Ability to build effective working relationships with partner agencies
- Good IT skills
Essential requirements
- Full UK driving licence and access to a car insured for business use
- Ability to communicate clearly and sensitively with a wide range of residents
- Ability to manage challenging behaviour professionally
- Ability to work independently across multiple sites
- Clean Criminal Records Bureau check
Preferred requirements
- Passion for supporting people experiencing homelessness and helping them move forward
- Interest in developing within housing or resident support roles
- Experience working with homelessness services or temporary accommodation
Benefits
- Annual salary: £38,674 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working hybrid options, modern offices, free parking
We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 04/09/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Temporary Accommodation Officer (6-month FTC) employer: Paradigm Housing
At Paradigm, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and community engagement. As a Customer Liaison Officer, you will have the opportunity to make a meaningful impact on residents' lives while benefiting from professional development and growth opportunities in the heart of our commitment to energy efficiency. Join us in a role that not only enhances your career but also contributes to a sustainable future for our communities.
