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- Tasks: Coordinate and monitor repairs related to damp, mould, and emergency hazards.
- Company: Join Paradigm Housing Group, dedicated to safe and healthy homes.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact on community wellbeing while working in a dynamic team.
- Qualifications: Proactive and organised individuals with a passion for property services are encouraged to apply.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Paradigm Housing Group, we\’re committed to ensuring our homes meet the highest standards of safety and wellbeing. As part of our response to Awaab\’s Law, we\’re expanding our Property Services team and are looking for a proactive and organised Repairs Coordinator to help us manage and monitor cases related to damp, mould, and emergency hazards.
This is a vital role at the heart of our operations, ensuring urgent repairs are triaged, scheduled, and completed within legal timeframes, while keeping residents informed and supported throughout the process.
What you\’ll be doing:
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Acting as the central point of contact for damp and mould cases
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Ensuring all repairs are scheduled and completed within Awaab\’s Law timeframes
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Coordinating emergency and follow-on works, including subcontractor allocation
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Keeping residents updated and supported throughout the repair journey
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Maintaining accurate case records and ensuring systems are updated in real time
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Supporting the Repairs Manager with performance tracking and reporting
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Collaborating with internal teams and external contractors to deliver effective solutions
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Prioritising disrepair cases, complaints, and asset referrals
What you\’ll bring:
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Experience in customer service, ideally within property maintenance or housing
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Familiarity with housing legislation, including Awaab\’s Law and HHSRS
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Strong organisational and time management skills
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Excellent communication and problem-solving abilities
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Confidence working in a fast-paced environment and managing competing priorities
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A customer-focused approach and the ability to support vulnerable residents
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Proficiency in Microsoft Office and service call logging systems
Why join Paradigm?
We\’re a not-for-profit housing provider managing over 17,000 homes across the South East. We reinvest in our people, our homes, and our communities. When you join us, you\’ll benefit from:
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Competitive salary and pension scheme
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Generous holiday allowance
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Health Cash Plan and wellbeing support
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Opportunities for training and career development
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A supportive and inclusive working environment
Location, Salary & Contract Type:
Location: High Wycombe, Chesham / Hybrid working (2 days per week working from the office, 3 days per week working from home).
Salary: £31,074 + Excellent Benefits
Contract Type:12 month Fixed-Term-Contract, Full-time, 37 hours per week.
Further information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
Our application process includes a few application questions that we\’d like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.
Thank you for your interest in Paradigm Housing Group thus far.
JBRP1_UKTJ
Repairs Coordinator (12m FTC) employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator (12m FTC)
✨Tip Number 1
Familiarise yourself with Awaab's Law and its implications for housing standards. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to safety and wellbeing in housing.
✨Tip Number 2
Network with professionals in the property services sector, especially those who deal with repairs and maintenance. Engaging with industry contacts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed similar cases in the past, particularly related to damp, mould, or emergency hazards. Real-life scenarios will showcase your problem-solving skills and proactive approach.
✨Tip Number 4
Research Paradigm Housing Group’s values and recent initiatives. Tailoring your conversation to align with their mission will show that you're genuinely interested in contributing to their goals and enhancing their property services.
We think you need these skills to ace Repairs Coordinator (12m FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Repairs Coordinator. Highlight your understanding of damp, mould, and emergency hazards in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in property services or similar roles. Emphasise your organisational skills and any previous work related to managing repairs or safety standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ensuring safety and wellbeing in homes. Mention specific examples of how you've successfully managed similar cases in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Paradigm Housing
✨Understand Awaab's Law
Familiarise yourself with Awaab's Law and its implications for housing standards. Being able to discuss how this law impacts the role of a Repairs Coordinator will show your commitment to safety and wellbeing in housing.
✨Showcase Organisational Skills
Prepare examples from your past experiences that demonstrate your organisational skills. Discuss how you have successfully managed multiple cases or projects simultaneously, especially in high-pressure situations.
✨Emphasise Proactivity
Highlight instances where you took the initiative to resolve issues before they escalated. This role requires a proactive approach, so be ready to share specific examples of how you've identified and addressed potential problems.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to managing damp, mould, and emergency hazards. Think through how you would handle various situations, as this will demonstrate your problem-solving abilities and readiness for the role.
