Repairs Coordinator (12m FTC)

Were looking for a proactive and highly organised Repairs Coordinator to join our Repairs team. Youll be the central point of contact for managing cases related to damp, mould, and emergency hazards, ensuring compliance with Awaabs Law and delivering a responsive, resident-focused service. The role is hybrid with a minimum of two days in our offices in High Wycombe, Bucks and the remainder at home.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you\’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.

About the Role/team

Working with our friendly team, youll triage and allocate works, monitor progress, and maintain accurate case records. Youll also liaise with internal teams, contractors, and residents to ensure timely resolution and clear communication throughout the process.

Key Responsibilities:

• Manage and monitor damp, mould, and emergency hazard cases

• Ensure compliance with Awaabs Law timeframes and issue Summary of Findings to residents

• Coordinate repair works and ensure jobs are scheduled and completed within legal timeframes

• Allocate emergency and specialist works efficiently, reducing out-of-hours reliance

• Optimise engineer schedules for productivity and geographic efficiency

• Liaise with Repairs Supervisors, Inspectors, and Technicians to ensure positive outcomes

• Provide regular updates to residents and ensure they understand the process

• Maintain accurate documentation and update systems in real time

• Support cross-team functions and assist with KPI tracking and contractor performance

• Prioritise disrepair cases, asset referrals, and complaints

• Respond to email enquiries within SLA and support field operatives effectively

What Were Looking For

Must haves:

• Experience in customer service, ideally in a call-centre or property maintenance setting

• Familiarity with housing legislation, especially Awaabs Law and HHSRS

• Strong communication skills and a team player mindset

• Methodical approach with strong problem-solving skills

• Understanding of safeguarding and health-related housing risks

• Ability to stay calm under pressure and prioritise tasks in a fast-paced environment

• Proficiency in Microsoft Office, Outlook, and service call logging systems

• Ability to critique and improve processes for business benefit

• Customer-focused approach with a commitment to satisfaction

• Excellent organisational and time management skills

Nice to haves:

• Understanding of housing services and field maintenance operations

• Experience handling maintenance calls and technician coordination

For added brilliance:

• Confidence in managing sensitive cases and communicating with vulnerable residents

• Passion for delivering safe, high-quality homes and excellent service

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £31,074 per annum

• 25 days holiday, increasing with service, plus Christmas closure and buy options

• Generous pension scheme up to 9.5% employer contribution via salary sacrifice

• Family-friendly leave: Enhanced maternity, paternity, and adoption leave

• Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)

• Life cover and income protection

• Flexible working hybrid options, modern offices, free parking & EV charging

And thats just the beginning! Were also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support

• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

• Funded training, qualifications & apprenticeships

• 3 paid volunteering days in the local communities

• Peer-recognition rewards platform

• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Closing Date: 13/04/2026

Please ensure you fully answer the questions on the application form.