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- Tasks: Coordinate repairs and maintenance, ensuring efficient scheduling and customer communication.
- Company: Join Paradigm Housing Group, dedicated to providing excellent housing services.
- Benefits: Enjoy hybrid working, a competitive salary, and great perks.
- Why this job: Make a real impact on residents' lives while thriving in a dynamic environment.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: Submit a CV and covering statement to showcase your fit for the role.
The predicted salary is between 25000 - 36000 £ per year.
High Wycombe / hybrid working (2 days office & 3 working from home) Salary: £31,075 + Excellent Benefits
Are you highly organised with a customer focused mindset? Do you thrive in a fast paced environment, coordinating multiple priorities at once? If so, this could be the perfect role for you.
Following a recent promotion within the team, with one of our Reactive Works Coordinators moving into our Voids, Paradigm Housing Group is looking for a Reactive Works Co-ordinator to support the smooth running of our repairs and maintenance service. In this role, you will ensure jobs are scheduled efficiently, emergency works are prioritised, and customers are kept informed every step of the way.
What You Will Be Doing:
- Scheduling and managing repair works, ensuring jobs are completed within agreed timescales.
- Allocating specialised work to contractors when needed.
- Optimising engineer schedules to maximise productivity.
- Liaising with customers, engineers, and managers to ensure seamless service delivery.
- Handling urgent repair requests and ensuring quick resolutions.
- Maintaining accurate records and ensuring compliance with health and safety regulations.
- Supporting senior managers with reporting and project related tasks.
What We Are Looking For:
- Experience in a customer service or scheduling role, ideally in repairs or maintenance.
- Strong organisational skills and ability to manage multiple priorities.
- Excellent communication and problem solving skills.
- Ability to stay calm under pressure in a fast moving environment.
- Proficiency in Microsoft Office and scheduling systems.
This is an exciting opportunity to be part of a team that makes a real difference to our residents, ensuring they receive a high standard of service.
Further Information: For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email and we will respond as soon as possible. As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves. Thank you for your interest in Paradigm Housing Group thus far. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Reactive Works Coordinator in High Wycombe employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Works Coordinator in High Wycombe
✨Tip Number 1
Familiarise yourself with the specific scheduling and customer service tools mentioned in the job description. If you have experience with similar systems, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Prepare examples of how you've successfully managed multiple priorities in a fast-paced environment. Think about specific situations where your organisational skills made a significant impact on service delivery.
✨Tip Number 3
Research Paradigm Housing Group and their approach to customer service. Understanding their values and mission can help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Practice your communication skills by role-playing potential scenarios you might face in the role, such as handling urgent repair requests or liaising with contractors. This will help you feel more confident and prepared for the interview.
We think you need these skills to ace Reactive Works Coordinator in High Wycombe
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight the skills and experiences that align with the role of a Reactive Works Coordinator.
Craft a Tailored Covering Statement: In your covering statement, explicitly address how your experience in customer service or scheduling relates to the role. Use specific examples to demonstrate your organisational skills and ability to manage multiple priorities.
Highlight Relevant Skills: Make sure to emphasise your communication and problem-solving skills in both your CV and covering statement. Mention any experience you have with Microsoft Office and scheduling systems, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and covering statement for any errors. A well-presented application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Paradigm Housing
✨Showcase Your Organisational Skills
As a Reactive Works Coordinator, you'll need to demonstrate your ability to manage multiple priorities. Prepare examples from your past experiences where you successfully coordinated tasks or projects, highlighting your organisational skills.
✨Emphasise Customer Service Experience
This role requires a strong customer-focused mindset. Be ready to discuss your previous roles in customer service, particularly how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment, quick thinking is crucial. Prepare to share specific instances where you resolved urgent issues effectively, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office and scheduling systems is essential for this role. Brush up on these tools before the interview and be prepared to discuss how you've used them in previous positions to optimise workflows.
