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- Tasks: Join our Reactive team to perform plumbing and maintenance tasks across 17,000 homes.
- Company: Paradigm Housing Group is expanding, providing essential services to residents in the South East.
- Benefits: Enjoy a fully stocked van, tools, equipment, and a tablet for managing your schedule.
- Why this job: Be part of a dynamic team focused on delivering high-quality repairs and excellent customer service.
- Qualifications: Qualified plumber with City & Guilds or NVQ Level 2, plus 5 years' experience preferred.
- Other info: Work hours are Monday to Friday, 08:00 - 17:30, with travel across various counties.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued growth and the recent acquisition of a significant number of properties, Paradigm Housing Group is expanding its team. We\’re now looking for two experienced Plumbers to join our Reactive team on a permanent, full-time contract. These vacancies are newly created opportunity to be part of a dynamic and supportive team, delivering essential services to our residents across the South East.
About the Role
As a key member of our Direct Labour Organisation (DLO), you\’ll carry out a wide range of plumbing and general maintenance tasks across our 17,000 homes. You\’ll work independently, using your multi-skilled expertise to deliver high quality repairs and maintenance with a strong focus on achieving first-time fixes.
We\’ll equip you with everything you need to succeed:
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A fully stocked van with a fuel card
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All necessary tools and equipment
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A tablet to manage your schedule and documentation
Key Responsibilities
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Plumbing & Maintenance: Carry out day-to-day plumbing and general maintenance tasks including drainage repairs (toilets/blockages etc) to a high standard, ensuring timely and effective repairs.
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General Building Works: Undertake associated tasks such as re-tiling, (boxing/bath panels) and making good after plumbing works.
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Fault-Finding: Diagnose and resolve plumbing issues efficiently, aiming for a first-time fix wherever possible.
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Customer Service: Deliver a professional, courteous service that reflects Paradigm\’s values and commitment to customer care.
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Health & Safety: Follow all safety procedures, complete risk assessments, and maintain safe working practices.
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Documentation: Accurately complete all required paperwork and digital records in line with company procedures.
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Resource Management: Use materials efficiently, maintain van stock, and take care of company assets.
About You
You\’re a qualified plumber with a broad skill set and a proactive, customer focused approach. You take pride in your work, communicate clearly, and are committed to delivering excellent service every time.
Essential Requirements:
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City & Guilds (Part 1 & 2), NVQ Level 2, or equivalent experience
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Apprentice trained or minimum 5 years\’ experience in plumbing
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Strong knowledge of domestic plumbing repairs and fault-finding
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Experience with general building tasks such as tiling and decorating
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Full, clean UK driving licence
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Excellent communication and organisational skills
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Ability to work independently and as part of a team
Desirable:
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Experience working in social housing or with local authorities
Location & Travel:
You\’ll be based in High Wycombe or Chesham, with travel across our property portfolio in Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire, Cambridgeshire, Berkshire, and surrounding areas but with a specific focus on Buckinghamshire & Berkshire.
Interviews will be held at either our Wooburn Green head office or our Chesham office.
Hours:
- 08:00 – 17:30 Monday – Friday, 42.5 hours per week.
Interested?
For the full job description and person specification, please see the attachment at the bottom of this page. If you have any questions, feel free to contact us at .
We may close this vacancy early if suitable candidates are identified, so don\’t delay your application.
JBRP1_UKTJ
Plumbing Repairs Technician (Reactive Works) employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Repairs Technician (Reactive Works)
✨Tip Number 1
Familiarise yourself with the specific plumbing and maintenance tasks mentioned in the job description. Highlight your experience with drainage repairs and general building works during any conversations or interviews, as these are key responsibilities for the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will show that you align with Paradigm's commitment to delivering excellent service.
✨Tip Number 3
Research Paradigm Housing Group and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your approach to health and safety in the workplace. Given the emphasis on safe working practices in the job description, showcasing your knowledge and experience in this area will be crucial.
We think you need these skills to ace Plumbing Repairs Technician (Reactive Works)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in plumbing and maintenance tasks.
Highlight Relevant Skills: Make sure to emphasise your qualifications, such as City & Guilds or NVQ Level 2, and any specific plumbing skills you possess. Mention your experience with general building tasks like tiling and decorating.
Showcase Customer Service Experience: Since customer service is a key aspect of the role, include examples of how you've delivered excellent service in previous positions. This will demonstrate your commitment to Paradigm's values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Paradigm Housing
✨Showcase Your Technical Skills
Be prepared to discuss your plumbing qualifications and experience in detail. Highlight specific examples of plumbing repairs you've successfully completed, especially those that required fault-finding and achieving first-time fixes.
✨Demonstrate Customer Service Focus
Since the role involves delivering services to residents, emphasise your commitment to customer care. Share instances where you provided excellent service or resolved customer issues effectively.
✨Discuss Health & Safety Practices
Familiarise yourself with health and safety regulations relevant to plumbing work. Be ready to explain how you ensure safe working practices and complete risk assessments during your tasks.
✨Prepare for Practical Scenarios
Expect practical questions or scenarios during the interview. Think about how you would handle common plumbing issues or maintenance tasks, and be ready to articulate your thought process clearly.