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- Tasks: Join our Reactive team to perform plumbing and maintenance tasks across 17,000 homes.
- Company: Paradigm Housing Group is expanding, providing essential services to residents in the South East.
- Benefits: Enjoy a fully stocked van, tools, equipment, and a tablet for managing your schedule.
- Why this job: Be part of a dynamic team focused on delivering high-quality repairs and excellent customer service.
- Qualifications: Qualified plumber with City & Guilds or NVQ Level 2, plus 5 years' experience preferred.
- Other info: Work independently while travelling across beautiful Buckinghamshire and Berkshire.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued growth and the recent acquisition of a significant number of properties, Paradigm Housing Group is expanding its team. We\’re now looking for two experienced Plumbers to join our Reactive team on a permanent, full-time contract. These vacancies are newly created opportunity to be part of a dynamic and supportive team, delivering essential services to our residents across the South East.
About the Role
As a key member of our Direct Labour Organisation (DLO), you\’ll carry out a wide range of plumbing and general maintenance tasks across our 17,000 homes. You\’ll work independently, using your multi-skilled expertise to deliver high quality repairs and maintenance with a strong focus on achieving first-time fixes.
We\’ll equip you with everything you need to succeed:
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A fully stocked van with a fuel card
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All necessary tools and equipment
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A tablet to manage your schedule and documentation
Key Responsibilities
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Plumbing & Maintenance: Carry out day-to-day plumbing and general maintenance tasks including drainage repairs (toilets/blockages etc) to a high standard, ensuring timely and effective repairs.
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General Building Works: Undertake associated tasks such as re-tiling, (boxing/bath panels) and making good after plumbing works.
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Fault-Finding: Diagnose and resolve plumbing issues efficiently, aiming for a first-time fix wherever possible.
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Customer Service: Deliver a professional, courteous service that reflects Paradigm\’s values and commitment to customer care.
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Health & Safety: Follow all safety procedures, complete risk assessments, and maintain safe working practices.
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Documentation: Accurately complete all required paperwork and digital records in line with company procedures.
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Resource Management: Use materials efficiently, maintain van stock, and take care of company assets.
About You
You\’re a qualified plumber with a broad skill set and a proactive, customer focused approach. You take pride in your work, communicate clearly, and are committed to delivering excellent service every time.
Essential Requirements:
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City & Guilds (Part 1 & 2), NVQ Level 2, or equivalent experience
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Apprentice trained or minimum 5 years\’ experience in plumbing
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Strong knowledge of domestic plumbing repairs and fault-finding
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Experience with general building tasks such as tiling and decorating
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Full, clean UK driving licence
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Excellent communication and organisational skills
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Ability to work independently and as part of a team
Desirable:
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Experience working in social housing or with local authorities
Location & Travel:
You\’ll be based in High Wycombe or Chesham, with travel across our property portfolio in Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire, Cambridgeshire, Berkshire, and surrounding areas but with a specific focus on Buckinghamshire & Berkshire.
Interviews will be held at either our Wooburn Green head office or our Chesham office.
Hours:
- 08:00 – 17:30 Monday – Friday, 42.5 hours per week.
Interested?
For the full job description and person specification, please see the attachment at the bottom of this page. If you have any questions, feel free to contact us at .
We may close this vacancy early if suitable candidates are identified, so don\’t delay your application.
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Plumbing Repairs Technician (Reactive Works) employer: Paradigm Housing
Contact Detail:
Paradigm Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Repairs Technician (Reactive Works)
✨Tip Number 1
Familiarise yourself with the specific plumbing issues commonly faced in social housing. Understanding the unique challenges residents encounter can help you demonstrate your expertise and readiness to tackle these problems during interviews.
✨Tip Number 2
Highlight your customer service skills when discussing your experience. Since this role involves direct interaction with residents, showcasing your ability to communicate effectively and provide a courteous service will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past plumbing projects where you achieved first-time fixes. Being able to share specific instances where you successfully diagnosed and resolved issues will demonstrate your problem-solving skills and efficiency.
✨Tip Number 4
Research Paradigm Housing Group's values and mission. Aligning your personal work ethic and customer care philosophy with their organisational culture can help you make a strong impression during the interview process.
We think you need these skills to ace Plumbing Repairs Technician (Reactive Works)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in plumbing and maintenance that aligns with what Paradigm Housing Group is looking for.
Tailor Your CV: Customise your CV to reflect your plumbing qualifications, such as City & Guilds or NVQ Level 2, and any relevant experience. Emphasise your skills in fault-finding, customer service, and general building works.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for plumbing and your commitment to delivering excellent service. Mention specific examples of how you've achieved first-time fixes and provided outstanding customer care in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure all information is accurate and clearly presented to make a great first impression.
How to prepare for a job interview at Paradigm Housing
✨Showcase Your Technical Skills
Be prepared to discuss your plumbing qualifications and experience in detail. Highlight specific examples of plumbing repairs you've successfully completed, especially those that required fault-finding and achieving first-time fixes.
✨Demonstrate Customer Service Skills
Since the role involves interacting with residents, emphasise your customer service experience. Share instances where you provided excellent service, resolved complaints, or communicated effectively with clients.
✨Familiarise Yourself with Health & Safety Protocols
Understand the importance of health and safety in plumbing work. Be ready to discuss how you ensure safe working practices and complete risk assessments during your tasks.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, the types of properties you'll be working on, and the tools and equipment provided. This demonstrates your enthusiasm and proactive approach.