At a Glance
- Tasks: Manage residential sales from enquiry to completion, ensuring a smooth customer experience.
- Company: Join SettleParadigm, the largest housing group in the region with a clear social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and comprehensive health benefits.
- Other info: Embrace a culture of inclusivity and continuous improvement with excellent career growth opportunities.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Strong communication skills and awareness of residential sales processes are essential.
The predicted salary is between 36319 - 36319 £ per year.
We are looking for a confident, organised and customer-focused Residential Sales Officer to help deliver a high-quality, compliant and responsive residential sales service. You will manage a varied caseload, from shared ownership stair-casing and reassignments to tenant purchases, remortgages and disposals, handling each transaction from initial enquiry to legal completion.
This is a hybrid role where office attendance is required for at least 2 days per week at our High Wycombe, Bucks or Letchworth, Hertfordshire office with some travel to sites in our area of operation (Bucks, Beds, Herts, Cambs, Oxfordshire). You will need your own transport.
As the main contact for residents, buyers and vendors, you’ll provide clear communication, ensure a smooth customer experience, and maintain full compliance with Homes England, local authority and regulatory requirements. Working closely with solicitors, valuers, lenders, estate agents and internal teams, you’ll coordinate actions, resolve issues and keep sales progressing on time. You’ll need to accurately interpret legal and financial information, maintain up-to-date records and ensure marketing details remain compliant. Alongside meeting Anti Money Laundering, data protection and audit obligations, you’ll support continuous improvement and contribute to an efficient, well-governed sales service.
You’ll take pride in delivering professional, supportive customer service, be highly organised in managing multiple cases, communicate confidently with a wide range of stakeholders, and work effectively within established policies and frameworks. Proactive and solutions-focused, you’ll take ownership of your caseload, apply legal and financial information correctly, and understand the importance of accurate records and strong compliance.
What You’ll Need
- Awareness of residential sales processes and how transactions progress through each stage.
- Understanding of compliance requirements including Homes England guidance, nomination agreements, AML (Anti Money Laundering) and data protection.
- Appreciation of governance, audit trails and accurate record keeping in a regulated housing or property environment.
- Strong verbal and written communication skills, with the ability to explain complex information clearly.
- Excellent organisation and time management skills.
- Strong attention to detail; able to interpret legal and financial information and commitment to maintaining accurate records.
- Effective relationship management skills across internal teams and external partners.
- A proactive, solution focused approach to progressing transactions and resolving issues.
- Hold a full driving licence and have access to a car for business use.
Nice to haves:
- Experience in a similar role with a Housing Association.
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment:
- Annual salary: £36,319
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme - up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan - claim up to £1,800 for everyday health costs (plus free kids cover)
- Life cover and income protection
- Flexible working - hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours:
37 p/w 9am to 5.30pm Monday to Thursday and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: Friday 10th April. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Residential Sales Officer in Milton Keynes employer: Paradigm Housing
SettleParadigm is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact in the communities it serves. With a strong commitment to inclusivity, comprehensive benefits including generous holiday allowances, a robust pension scheme, and opportunities for professional development, employees can thrive in a supportive environment. The hybrid working model and modern office facilities in High Wycombe or Letchworth further enhance the work-life balance, making it an ideal place for those looking to contribute to affordable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Sales Officer in Milton Keynes
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Paradigm Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Paradigm Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Paradigm Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Residential Sales Officer in Milton Keynes
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Residential Sales Officer role at Paradigm Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Paradigm Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Paradigm Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Paradigm Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Paradigm Housing.
