Customer Service Recruitment Days 22nd September, 29th September. Time: 09:3013:00 Location: High Wycombe (full details provided upon shortlisting) Salary: £30,784 + Excellent Benefits Contract: 12-month fixed-term contract Hybrid working: 2 days in the office, 3 days from home (following completion of your 4-5 week mandatory in-person training) Event Type: Invite Only Join us and start your career in Customer Service at SettleParadigm At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire and Hertfordshire. Everything we do is about delivering excellent services, high-quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're looking to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to meet you at our Customer Service Recruitment Days. About the role Were looking for enthusiastic, customer focused individuals to join our Contact Centre team as Customer Service Advisors. Youll be the first point of contact for our customers, helping resolve a wide range of housing and repairs-related enquiries and ensuring every interaction reflects our Customer Care Standards. This is an exciting opportunity to start or develop your career in customer service, with full training, hybrid working and opportunities to grow within a dynamic and supportive team. What youll do Handle customer enquiries by phone and email Resolve housing, repairs and tenancy-related issues Work collaboratively with colleagues across the organisation Use your communication skills to deliver excellent customer service Support customers with empathy, clarity and professionalism What were looking for Must haves Excellent written and verbal communication skills Ability to communicate confidently with customers, colleagues and partners Strong problem-solving skills Ability to manage competing priorities Good IT skills, including Word, Excel, PowerPoint and Outlook Ability to analyse information and present it clearly A proactive, positive approach to customer service Nice to haves Previous experience in a customer service or contact centre environment For added brilliance Empathy, resilience and a genuine passion for helping people. Previous experience working in social housing, local authority or property management. Confidence building relationships and supporting continuous improvement. Training people who identify as disabled, neurodiverse, LGBTQ+; and people from underrepresented groups. We are also committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require any support. Please ensure you fully answer the questions on the application form or your application will not be considered. Closing date: 18th September, 2026. We reserve the right to close this vacancy early if a suitable candidate is identified. JBRP1_UKTJ
Customer Service Advisor in Milton Keynes employer: Paradigm Housing
SettleParadigm is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With competitive salaries, generous benefits including a robust pension scheme, flexible working arrangements, and opportunities for professional development, we empower our team to grow their careers while contributing to the delivery of high-quality housing services across Buckinghamshire, Bedfordshire, and Hertfordshire. Join us in building a better future together, as we champion a culture of accountability and continuous improvement.
