Facilities Officer
Location : Letchworth Garden City
On-site : 5 days per week
Salary : £32,733 + excellent benefits
Contract : Permanent
Hours : Full time, 37 hours per week
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
We are recruiting a Facilities Officer to support the smooth, safe and efficient running of our Black Horse Road office. From welcoming office environments to collaborative workspaces, you'll help ensure our facilities remain safe, professional and enjoyable places to work for everyone who uses them. You will support day - to - day building operations, health and safety checks, contractor coordination, office support tasks and general workplace management.
You will act as a first point of contact for colleagues using the building, responding promptly to issues, monitoring service standards and helping ensure the office remains safe, compliant and well presented.
Key responsibilities
Support the Facilities Manager with day - to - day building operations, responding to requests and raising work orders
Carry out routine health and safety checks including fire alarm tests, emergency lighting inspections, cleaning audits, workstation assessments and daily building walk - throughs
Escalate risks and maintain accurate documentation
Raise purchase orders, check invoices and ensure timely payment
Liaise with contractors to schedule and oversee reactive and planned maintenance
Maintain facilities records including asset registers, compliance logs, permits - to - work and contractor sign - ins
Act as a friendly, professional first point of contact for colleagues and visitors
Support the facilities helpdesk and provide updates on outstanding actions
Assist with office moves, furniture setups, space utilisation checks and ensuring communal areas remain tidy and well presented
Set up meeting rooms and liaise with IT where required
Support access card management, visitor processes and basic security checks
Monitor stock levels for essential items including stationery, first aid, cleaning and kitchen supplies
Assist with emergency situations such as evacuations or building incidents
Identify opportunities to improve facilities processes and workplace experience
Provide ad - hoc reception cover when required
Support post room operations including scanning, distribution and courier coordination
Maintain accurate visitor records in line with health and safety and fire regulations
Safely handle cash and cheques, ensuring they are accounted for and delivered securely
Assist with general facilities tasks such as flat - pack furniture assembly and low - risk maintenance
Our expectations
- A well r un, safe and compliant office environment
- Prompt response to facilities issues and colleague requests
- Accurate record - keeping and audit - ready documentation
- Strong contractor coordination and minimal disruption to building users
- High standards of presentation across meeting rooms and communal areas
- Clear communication with colleagues, visitors and contractors
- Proactive identification of risks, improvements and efficiency opportunities
About you
Essential experience
Experience working in facilities, building support, customer service or an operational role
Experience coordinating contractors or maintenance tasks
Experience handling day - to - day building queries and office support activities
Experience working in a large office environment
Experience supporting compliance checks such as fire alarm tests or inspections
Good general understanding of facilities management principles
Basic knowledge of health and safety requirements including fire safety and risk assessments
Familiarity with building systems such as HVAC, electrical, security and access control
Strong organisational skills and ability to manage multiple tasks
Excellent communication and interpersonal skills
Good problem - solving ability and practical approach
Confident using IT systems including Microsoft Office
Ability to work independently and as part of a wider team
Ability to interpret simple technical information
Proactive, reliable and flexible with a hands - on approach
Professional and approachable, able to build positive relationships
Strong attention to detail and pride in maintaining a high - quality workplace
Calm under pressure and able to respond effectively in emergencies
Commitment to safety, service excellence and continuous improvement
Desired experience
IWFM Level 2 or 3 qualification (or working towards)
IOSH Working Safely or Managing Safely certification
Experience supporting office moves or space planning
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £ 32,733 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave : Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging
And that's just the beginning! We're also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week (Monday - Friday); occasional weekend work may be required.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 08.10.2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Facilities Officer in Letchworth Garden City employer: Paradigm Housing
SettleParadigm is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With competitive salaries, generous benefits including a robust pension scheme, flexible working arrangements, and opportunities for professional development, we empower our team to grow their careers while contributing to the delivery of high-quality housing services across Buckinghamshire, Bedfordshire, and Hertfordshire. Join us in building a better future together, as we champion a culture of accountability and continuous improvement.
