Compliance Administrator (6m FTC) in Letchworth Garden City

Compliance Administrator
Salary : £30,277 + excellent benefits
Location : Letchworth Garden City
Hybrid working: Two days per week in the office, three days per week working from home. Contract : 6-month fixed-term contract (maternity/parental leave cover)
Hours : 37 per week
Closing date: 28th September
Hiring Manager: Dean Robson
Start date: ASAP
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.
About the role
We are looking for a Compliance Administrator to join our Compliance team on a six-month fixed term contract. You will work closely with contract managers across compliance, investment and asset services, providing day-to-day administrative support to help ensure contracts run smoothly, efficiently and in line with organisational standards.
You will support contract setup, liaise with residents and contractors, manage customer queries, assist with invoice processing, maintain accurate data and help deliver contracts to time, cost and quality. This role is ideal for someone organised, confident using systems and comfortable working with multiple teams and external partners.
Key responsibilities
Assist with contract administration including initial setup and preparation of work orders

Liaise with residents, contractors and internal teams such as leasehold and finance

Manage customer queries and ensure timely responses

Support contractor payment processes and invoice handling

Work as part of a project team to deliver contracts effectively

Provide cover for contract meetings, including taking and issuing minutes

Assist with preparing fobs and maintaining the door entry system

Support reviews and improvements to contract management processes

Accurately input and maintain data

Carry out any other reasonable duties to support great service delivery

Our expectations
Smooth and efficient contract administration

Clear communication with residents, contractors and internal teams

Accurate data entry and well-maintained records

Timely processing of invoices and work orders

Strong support to contract managers and project teams

Positive contribution to compliance and service delivery

About you
Essential
Ability to work effectively as part of a team

Confident using Word, Excel, email and other IT systems

Experience carrying out general administration duties including raising purchase orders

Ability to prioritise workload and meet deadlines

Methodical approach with strong attention to detail

Ability to work accurately with figures

Problem-solving skills with a practical, common-sense approach

Ability to multi-task in a fast-paced environment

Accurate data entry and fast keyboard skills

Commitment to professional development, including working towards Chartered Institute of Housing membership

Preferable
Flexible and able to meet organisational needs

Experience processing invoices

Knowledge of compliance servicing cycles

Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £ 30,277 per annum

25 days holiday, increasing with service, plus Christmas closure and buy options

Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

Family-friendly leave : Enhanced maternity, paternity, and adoption leave

Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)

Life cover and income protection

Flexible working – hybrid options, modern offices, free parking & EV charging

And that's just the beginning! We're also thrilled to provide:
Mental Health First Aiders available to support

Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

Funded training, qualifications & apprenticeships

2 paid volunteering days in the local communities

Peer-recognition rewards platform

Paid professional subscription (one per year)

Working Hours
37 hours per week

Monday - Friday

Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 28th September.
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.