Application Support Engineer in Letchworth Garden City

Bring your expertise in supporting and configuring the housing management system QL, and become part of our forward-thinking IT team as an Application Support Engineer. If you're a proactive, dynamic Application Support Engineer who enjoys problem-solving, collaboration, and driving system improvements, we'd love to hear from you.

Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.

You will work within the IT Operations team and be one of the go-to people for core system support and improvements. You will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning and innovative problem solving.

• Undertake projects to design, configure, and implement solutions in line with business requirements and SLAs.
• Take ownership of application issues, ensure thorough investigation and effective resolution.
• Identify root causes and mitigating actions.
• Identify areas for improvement to benefit IT and the wider business.
• Provide advice, consultancy and support on IT projects as required.
• Work in collaboration with IT and business colleagues.
• Be a point of escalation for the IT service desk.
• Provide ongoing customer contact throughout the lifecycle of the request/project.
• Document configuration, processes, and test plans to continually improve performance and service.
• Highlight risks and suggest mitigating actions.
• Create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues.
• Employ a strict testing regime.
• Adhere to change management processes.
• Log and update tickets in the ITSM system.

• Must have experience in providing Application Support services.
• Configuration of the QL housing management system (in-depth knowledge) and its related systems (DRS, Versaa).
• Deep understanding of business processes in the housing sector.
• SQL Server & Reporting Experience (SSRS, Restores, Debugging performance), including large data set import/exports.
• Defining a problem and applying problem-solving methodology to make improvements and/or prevent reoccurrences of issues.
• Supplier collaboration.
• Experience of systems migrations.
• Experience of leading on Software upgrades.

• Experience in developing Power Apps & Power Automate.
• Knowledge of finance processes & systems.
• A general understanding of core infrastructure and networking in the cloud.
• Excellent team working and customer service skills.
• Use proven communication, analytical, and problem solving skills to resolve issues to maximise the benefit of IT services.
• A self-starter with a can-do attitude.

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: up to £55,000 per annum depending on experience.
• 25 days holiday, increasing with service, plus Christmas closure and buy options.
• Generous pension scheme up to 9.5% employer contribution via salary sacrifice.
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave.
• Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover).
• Life cover and income protection.
• Flexible working hybrid options, modern offices, free parking & EV charging.

And that's just the beginning! We're also thrilled to provide:

• Mental Health First Aiders available to support.
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
• Funded training, qualifications & apprenticeships.
• 3 paid volunteering days in the local communities.
• Peer-recognition rewards platform.
• Paid professional subscription (one per year).

Participation in out-of-hours rota, with potential to boost base salary.

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups.

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Closing Date: 2nd January 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.